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Thread: Unable to validate account against Zimbra server

  1. #1
    dMary is offline New Member
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    Default Unable to validate account against Zimbra server

    We have several different networks and cannot get this connector to work on one network in particular. On all, but one, network where we tested (to make sure it wasn't the destination URL, Office, fat vs thin clients, the connector, etc..) the connector works just fine.

    On the one network, the connector says the account could not be validated; however, the web interface works just fine. So we ran a WinHTTPTrace and got the following output..

    07:27:14.730 ::*Session* :: >>>> WinHttp Version 5.1 Build 5.1.2600 Dec 16 2008 14:17:48>>>>Process OUTLOOK.EXE [2376 (0x948)] started at 07:27:14.730 02/02/2010
    07:27:43.808 ::*Session* :: WinHttpOpen("Zimbra-ZCO/5.0.2992.16 (5.1.2600 Service Pack 2; en-US)", (0), "", "", 0x0)
    07:27:43.823 ::*Session* :: WinHttpOpen() returning handle 0x1e96000
    07:27:43.823 ::*Session* :: WinHttpSetOption(0x1e96000, (38), 0x23c8cf8 [0x1], 12)
    07:27:43.823 ::*Session* :: WinHttpSetOption() returning TRUE
    07:27:43.823 ::*Session* :: WinHttpSetTimeouts(0x1e96000, 0, 60000, 60000, 60000)
    07:27:43.823 ::*Session* :: WinHttpSetTimeouts() returning TRUE
    07:27:43.823 ::*Session* :: WinHttpSetOption(0x1e96000, (6), 0x23c8d20 [0xea60], 4)
    07:27:43.823 ::*Session* :: WinHttpSetOption() returning TRUE
    07:27:44.042 ::*Session* :: WinHttpCloseHandle(0x0)
    07:27:44.058 ::*Session* :: WinHttpCloseHandle: error 6 [ERROR_INVALID_HANDLE]
    07:27:44.058 ::*Session* :: WinHttpCloseHandle() returning FALSE
    07:27:44.058 ::*Session* :: WinHttpConnect(0x1e96000, "www.ugov.gov", 443, 0x0)
    07:27:44.073 ::*Session* :: WinHttpConnect() returning handle 0x1e96100
    07:27:44.073 ::*Session* :: WinHttpOpenRequest(0x1e96100, "POST", "/service/soap/AuthRequest", "", "", 0x0, 0x008001c0)
    07:27:44.105 ::*Session* :: WinHttpCreateUrlA(0x13a848, 0x0, 0x3b00000, 0x13a884)
    07:27:44.105 ::*Session* :: WinHttpCreateUrlA() returning TRUE
    07:27:44.105 ::*0000001* :: WinHttpOpenRequest() returning handle 0x39f0000
    07:27:44.105 ::*0000001* :: WinHttpSetOption(0x39f0000, (31), 0x13ab4c [0x3100], 4)
    07:27:44.105 ::*0000001* :: WinHttpSetOption() returning TRUE
    07:27:44.105 ::*Session* :: WinHttpAddRequestHeaders(0x39f0000, "Content-Type: application/soap+xml; charset=utf-8", -1, 0x20000000)
    07:27:44.105 ::*Session* :: WinHttpAddRequestHeaders() returning TRUE
    07:27:44.105 ::*0000001* :: WinHttpSendRequest(0x39f0000, "", -1, 0x23c8f68, 433, 433, 0)
    07:27:44.136 ::*0000001* :: "www.ugov.gov" resolved
    07:27:44.151 ::*0000001* :: Winsock/RPC/SSL/Transport error: 0x90312 [SEC_I_CONTINUE_NEEDED]
    07:27:44.151 ::*0000001* :: sending data:
    07:27:44.151 ::*0000001* :: 70 (0x46) bytes
    07:27:44.151 ::*0000001* :: <<<<-------- HTTP stream follows below ----------------------------------------------->>>>
    07:27:44.151 ::*0000001* :: ....A...=..Kh.@M}...._.....L;...@wI0...#.Z........ .
    07:27:44.151 ::*0000001* :: ...d.b.........c..
    07:27:44.151 ::*0000001* :: <<<<-------- End ----------------------------------------------->>>>
    07:28:44.683 ::*0000001* :: Winsock/RPC/SSL/Transport error: 0x274c [WSAETIMEDOUT]
    07:28:44.683 ::*0000001* :: WinHttpSendRequest: error 12002 [ERROR_WINHTTP_TIMEOUT]
    07:28:44.683 ::*0000001* :: WinHttpSendRequest() returning FALSE
    07:28:50.636 ::*0000001* :: WinHttpCloseHandle(0x39f0000)
    07:28:50.636 ::*0000001* :: WinHttpCloseHandle() returning TRUE
    07:28:50.636 ::*Session* :: WinHttpCloseHandle(0x1e96100)
    07:28:50.636 ::*Session* :: WinHttpCloseHandle() returning TRUE
    07:28:50.636 ::*Session* :: WinHttpCloseHandle(0x1e96000)
    07:28:50.636 ::*Session* :: WinHttpCloseHandle() returning TRUE


    I know it's timing out but no idea why.

  2. #2
    fsiegel is offline Zimbra Employee
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    Slow network? Try bumping up your timeouts in the registry on the machine where you are having trouble with Outlook:

    HKEY_LOCAL_MACHINE\SOFTWARE\Zimbra\Connection

    Set all the values to decimal 900000 (15 minutes). I assume they're set to 1 minute now.

  3. #3
    dMary is offline New Member
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    I made those changes and even rebooted; however, I received the same error and it timed out in the same amount of time it's been timing out, which is 1 minutes.

  4. #4
    fsiegel is offline Zimbra Employee
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    2 questions:

    1) What version of Zimbra Connector for Outlook are you running?

    2) Do these values also exist in HKEY_CURRENT_USER\Software\ZIMBRA\Connection, and if so, what are they?

  5. #5
    dMary is offline New Member
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    This is the version of connector.. 5.0.2992.16

    I don't have problems with it on the other two networks it was tried on. As for those registry keys, no, they are not in the user section. I actually checked that earlier but since I didn't see anything, I wasn't sure if creating them would do anything.

  6. #6
    fsiegel is offline Zimbra Employee
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    The fact that you changed all those registry values, yet it's still timing out after a minute seems like a problem. Can you enable ZCO logging (just logging and http logging), repro the problem, and post the log?

    Thanks

    FWIW, in the case of connection timeout settings, if they exist in HKEY_LOCAL_MACHINE (which they should), creating them in HKEY_CURRENT_USER will have no effect.

  7. #7
    dMary is offline New Member
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    The log generated is about 4 times bigger than what is allowed in a single post. I can split the log over multiple posts are if you're looking for a particular section, I can post just that if you give me some idea of what to look for.

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