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Thread: Outlook Free/Busy Not Working

  1. #1
    jurness is offline Senior Member
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    Default Outlook Free/Busy Not Working

    Hi,
    This used to work, but now it does not for some reason.

    System summary:
    Server- ZCS 6.02 network edition
    Client- Win7 32bit, Outlook 2007

    Error: Outlook "General Failure..."

    Symptoms:
    • In Outlook, open calendar event
    • Go to "Scheduling" to see who is invited and if they are free or busy
    • My Free/Busy shows
    • Other users' free/busy does not
    • Outlook "General Error..." pops up in system tray as soon as I click on the "Scheduling" icon
    • Webclient free/busy continues to work as expected


    I saw elswhere in the forums that this type of issue can be caused by a commercial SSL cert being overwritten during an upgrade. We did upgrade from 6.01 to 6.02 when 6.02 came out, but looking at the cert area, it looks like it is still using the cert I created with our internal CA which was previously working as expected.
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    Last edited by jurness; 01-06-2010 at 12:17 PM.

  2. #2
    ewilen's Avatar
    ewilen is offline Moderator
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  3. #3
    jurness is offline Senior Member
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    OK so Bug 43787 – Free/Busy end time calculation incorrect in the new year has been reopened and is unresolved.

    This must be a new year problem.

    When I go to the URL from the Outlook Free/Busy URL field in settings and try and open that URL in a browser, I get this error:


    HTTP ERROR 400

    Problem accessing /service/pubcal/freebusy.ifb. Reason:

    Requested range is too large (max 366 days)

  4. #4
    jurness is offline Senior Member
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    Default

    And just for clarification, the SSL cert does not expire until August 2010...

  5. #5
    ewilen's Avatar
    ewilen is offline Moderator
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    Default

    Right. You'll find workarounds in those threads.

  6. #6
    steeef is offline Intermediate Member
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    Workarounds are ok, but I'd like to see a fix. Any chance this gets taken care of in 6.0.5?

  7. #7
    fsiegel is offline Zimbra Employee
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    It's already been fixed in 6.0.5. In fact, we are putting out a 6.0.4 patch which should be on the support portal later today.

  8. #8
    fsiegel is offline Zimbra Employee
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    I'm talking about 43787 as far as the 6.0.4 patch is concerned.

  9. #9
    jurness is offline Senior Member
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    OK, I guess the workaround didn't stand out. One of the threads was a mixture of English and French and I didn't have the patience to do the translation.

    I'll take another look since it was not at all clear to me when I initially review the two links posted.

  10. #10
    Rich Graves is offline Outstanding Member
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    Support portal doesn't mention 43787. The list stops at:

    42788 ZCO not syncing new tags from the server
    42993 Outlook crash with mapi32.dll error when Zimbra account Surname includes certain (East European) characters
    43432 ZCO creates edit change records for items without Zimbra Id's
    43433 ZCO incorrectly retries some failures
    43551 Only show calendar tracking option from ZCOLogCtl if reg key set
    43635 "About Zimbra Connector for Outlook" shows wrong server version

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