ZCS Connector install on Outlook 2003 problem

[badaim]

Hello,

After installation of ZCS Connector, first run Outlook 2003 prompt for Zimbra server settings. When I entered all information, and clicked accept, i got info:

Faulting application outlook.exe, version 11.0.8169.0, stamp 465f28e3, faulting module lslib32.dll, version 6.0.5736.2, stamp 4add5631, debug? 0, fault address 0x002562ef.

And Outlook crashed, and i had to reinstall it.


# zmcontrol -v
Release 6.0.2_GA_1912.RHEL5_20091020173119

# Version of connector
ZimbraOlkConnector-6.0.2_GA_1912_6.0.5736.2.msi

I put in attachment full log file generated while msi was installed with msiexec.exe

[fsiegel]

Bug 42629? Do you have Outlook 2003 SP3? If not, you could crash.

[badaim]

Yes, I have Outlook 2003 (11.8169.8172) SP3

[fsiegel]

Could also have been bug 42644, fixed in 6.0.4, coming out in a month or so. We could check if that was it. There should be a core dump in %temp%\zco-cores. You can post that.

If that's it, there is a workaround. Just go back into Outlook, and create a profile. Then initial sync -- should work. That bug just happened when you tried this right after the install, on the first run of Outlook.

[badaim]

Well that is not my first run of Outlook. I use it everyday. Anyway in attachment i put zimbra crash file. Please help me. I want to convince my boss to buy Zimbra not Exchange

[fsiegel]

You have something seriously wrong with your installation. I have never seen your crash before, but basically it seems like you don't have MSXML installed on your machine.

We are trying to do a CoCreateInstance on IID_IXMLDOMDocument2, and it is failing with 0x80040111. We shouldn't crash in this situation, but there is clearly something wrong with your installation.

I would search the web for something like this:

CoCreateInstance 0x80040111 IID_IXMLDOMDocument2

and see what you come up with. FWIW, 0x80040111 is MAPI_E_LOGON_FAILED. You can also search for that.