Zimbra Outlook connector with Dynamics CRM addin

[mrjohnsen]

Hi,
Does anyone have any experience with Dynamics CRM addin for Outlook with Zimbra? Does it work flawless?

I have tested it now and got this error report on email:

- <SyncError>
- <Request>
- <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
- <soap:Header>
- <context xmlns="urn:zimbra">
<userAgent name="ZimbraConnectorForOutlook" version="5.0.3064.18" />
<nonotify />
<noqualify />
<account by="id">1e094e75-d1a2-48ba-803a-a2aae0e5183f</account>
<authToken>0_09fb27cd816b68a82fe32b5ab23541dde1870 8b9_69643d33363a31653039346537352d643161322d343862 612d383033612d6132616165306535313833663b6578703d31 333a313235303933363932383335313b747970653d363a7a69 6d6272613b</authToken>
<nosession />
</context>
</soap:Header>
- <soap:Body>
- <CreateTagRequest xmlns="urn:zimbraMail">
<tag name="[CRM] Task regarding: Kampanje numero uno" />
</CreateTagRequest>
</soap:Body>
</soap:Envelope>
</Request>
- <Response>
- <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
- <soap:Header>
- <context xmlns="urn:zimbra">
<change token="13244" />
</context>
</soap:Header>
- <soap:Body>
- <soap:Fault>
- <soap:Code>
<soap:Value>soap:Sender</soap:Value>
</soap:Code>
- <soap:Reason>
<soap:Text>invalid name: [CRM] Task regarding: Kampanje numero uno</soap:Text>
</soap:Reason>
- <soapetail>
- <Error xmlns="urn:zimbra">
<Code>mail.INVALID_NAME</Code>
<Trace>btpool0-6103:1250764238027:f9cfaa9d709f51ec</Trace>
<a t="STR" n="name">[CRM] Task regarding: Kampanje numero uno</a>
</Error>
</soapetail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
</Response>
</SyncError>

[fsiegel]

A lot of times, these addins create names that we cannot handle. It looks like it is trying to create an Outlook category with the name:

[CRM] Task regarding: Kampanje numero uno

which violates our server's syntax for tag names (which map from Outlook categories). The ":" is what is causing us grief.

Is there a way to get the addin to get rid of the colon?

[Steven]

No, the Dynamics CRM plugin doesn't work specifically because it uses a colon in the category name. Zimbra translates this category name into a tag name where apparently, the colon is not allowed. I'm guessing by fsiegel's response, this is something that can't easily be fixed?

[fsiegel]

It probably wouldn't be too hard to fix this, but we would have to write some code to do it. We would have to sync the category name to the server without the colon, and then map the category name back to the original one that the addin creates.

If there is a way that the addin could create different category names (without the colon), that would be best, but if not, it is possible for us to support this.

[Steven]

Well, if I had control over the plug-in, I would certainly remove the colon. However, we're depending on Microsoft to do this (plug-in is closed source). Since it already works with Exchange, do you think that they will change something like this so that it will work with a competitive mail server? Unless you can write the code to change Zimbra's behavior, I would think that Dymanics CRM will remain not compatible with Zimbra.

[fsiegel]

Bug 40671 filed. Depending on how much you want/need this, you can make your preferences known by voting for this, commenting, etc.

[mrjohnsen]

Hi again. The Dynamics CRM addin is very important for us as a zimbra service provider. We have a large customerbase that's dependent on using Dynamics CRM in daily use. I will vote for the bug and hope that this will be looked into ASAP

[bobchauvin]

Important for us too! Any idea the ETA for this? I may approach MSFT to see if they can fix this from their side, but they move soo slowly...

[LMStone]

Just voted for this bug and added us to the cc list.

Hope that helps,
Mark

[fsiegel]

we'll try very hard to get this in the next release, which is scheduled for this month. Which version of the Outlook connector do you need this in?