Zimbra Outlook connector with Dynamics CRM addin

[mrjohnsen]

That sounds very good We have the problem in ZimbraOlkConnector-6.0.0_GA_1801_6.0.5678.0. Will upgrade as soon as the next release is out!

[mrjohnsen]

Hi,
Dynamics CRM has been working great since the bug fix, but now we encountered this sync failure notice:

Computer Name: FG-LT1

Version: 6.0.5736.2

Parent Folder EID: 00000000649fb2460bf05a4b94640e5c04e3e97382810000

Parent Folder Name: Tags

Parent Folder ID: 8

Target Object EID: 00000000649fb2460bf05a4b94640e5c04e3e973e8401500

Store: Zimbra - customername

And this is the XML:

<SyncError>
−
<Request>
−
<soap:Envelope>
−
<soap:Header>
−
<context>
<userAgent name="ZimbraConnectorForOutlook" version="6.0.5736.2"/>
<nonotify/>
<noqualify/>
<account by="id">4ba8c81c-c72b-479f-b95f-d6c13cf297e1</account>
−
<authToken>
0_145c535295d9cec00155d58c29972a5d344364fe_69643d3 3363a34626138633831632d633732622d343739662d6239356 62d6436633133636632393765313b6578703d31333a3132363 53435393930333636323b76763d313a303b747970653d363a7 a696d6272613b
</authToken>
<nosession/>
</context>
</soap:Header>
−
<soap:Body>
−
<CreateTagRequest>
<tag name="[CRM] Parent record~~ Pure Event and Style"/>
</CreateTagRequest>
</soap:Body>
</soap:Envelope>
</Request>
−
<Response>
−
<soap:Envelope>
−
<soap:Header>
−
<context>
<change token="32068"/>
</context>
</soap:Header>
−
<soap:Body>
−
<soap:Fault>
−
<soap:Code>
<soap:Value>soap:Sender</soap:Value>
</soap:Code>
−
<soap:Reason>
<soap:Text>exceeded limit of 63 tags</soap:Text>
</soap:Reason>
−
<soapetail>
−
<Error>
<Code>mail.TOO_MANY_TAGS</Code>
−
<Trace>
btpool0-59181://zimbraserver/service/soap/CreateTagRequest:1265293463050:0e0f8fae7afff8a2
</Trace>
<a t="NUM" n="limit">63</a>
</Error>
</soapetail>
</soap:Fault>
</soap:Body>
</soap:Envelope>
</Response>
</SyncError>

Dynamics CRM has many folder with tags. Is it a limit on these?

<soap:Text>exceeded limit of 63 tags</soap:Text>

[fsiegel]

Zimbra has a limit of 63 tags. See bug 1810.

[mrjohnsen]

Hi again,
I have been investigation this local failure notice more an it seems that Zimbra Outlook Connector is having problems understanding how Dynamics CRM is tracking emails. The Dynamics CRM addin copies the from, to and subject from an email and then adds a field with company name in the email in Outlook.

It seems that when this company field is added, Zimbra Outlook Connector believes that this is a an Outlook category and then syncs every company names from the CRM to Zimbra as tags. This sync is not needed and useless since nothing else from the CRM is synced to zimbra.

Zimbra Outlook Connector should not make tags out of this company field.