Outlook Connector auto-trashing appointments

[Rich Graves]

I've heard lots of unsubstantiated rumors of items (especially meetings) disappearing if you use ZWC while Outlook is running. Here's substantiation and, possibly, reproducibility.

Outlook was receiving no user input whatsoever.

In less time than it took for Outlook to complete one send/receive cycle, user received an appointment request with item_id 112852; accepted the request in ZWC, which moved the request 112852 to trash and created an appointment item_id 112853 in Calendar; and received an unrelated email message.

Outlook moved item_id 112853 to Trash without user intervention.

Server is 5.0.18; ZCO client is 5.0.16.2 on Outlook 2007 SP1 (we'll probably roll out SP2 in a week or two).

2009-08-07 13:07:04,040 INFO  [btpool0-14638] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraWebClient - FF3.0 (Win)/5.0.18_GA_3011.RHEL4_64;] Se
ndInviteReply - <SendInviteReply id=112852 verb=ACCEPT updateOrg=true> LC(mbox=a
9e27ff6-f75a-42f7-a8d3-f8abd8fc5ac5, sessions=11092035)
2009-08-07 13:07:04,108 INFO  [btpool0-14638] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraWebClient - FF3.0 (Win)/5.0.18_GA_3011.RHEL4_64;] sm
tp - Sending message to MTA at <unknown>, port <unknown>: Message-ID=<1300096006
.2079741249668424042.JavaMail.root@mail2.its.example2.com>, origMsgId=a9e27ff6-f
75a-42f7-a8d3-f8abd8fc5ac5:112852, replyType=r
2009-08-07 13:07:04,119 INFO  [btpool0-14638] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraWebClient - FF3.0 (Win)/5.0.18_GA_3011.RHEL4_64;] ma
ilop - Adding Message: id=112862, Message-ID=<254121570.2079751249668424109.Java
Mail.root@mail2.its.example2.com>, parentId=-1, folderId=5, folderName=Sent.
2009-08-07 13:07:04,187 INFO  [btpool0-14638] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraWebClient - FF3.0 (Win)/5.0.18_GA_3011.RHEL4_64;] ma
ilop - moving Message (id=112852) to Folder Trash (id=3)
2009-08-07 13:07:06,525 INFO  [btpool0-14653] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraConnectorForOutlook/5.0.2992.16;] GetCalendarItem -
<GetCalendarItem id=112853> LC(mbox=a9e27ff6-f75a-42f7-a8d3-f8abd8fc5ac5)
2009-08-07 13:08:07,770 INFO  [LmtpServer-117493] [name=joeschmo@example2.com;mi
d=2146;] mailop - Adding Message: id=112863, Message-ID=<20090807180753.D7C9A2D0
9AE@outbound.mailmanager.net>, parentId=-1, folderId=2, folderName=Inbox.
2009-08-07 13:08:23,925 INFO  [btpool0-14637] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraConnectorForOutlook/5.0.2992.16;] soap - SyncRequest
2009-08-07 13:08:25,114 INFO  [btpool0-14637] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraConnectorForOutlook/5.0.2992.16;] soap - ItemActionR
equest
2009-08-07 13:08:25,116 INFO  [btpool0-14637] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraConnectorForOutlook/5.0.2992.16;] mailop - moving Ap
pointment (id=112853) to Folder Trash (id=3)
2009-08-07 13:08:25,138 INFO  [btpool0-14640] [name=joeschmo@example2.com;mid=21
46;ip=192.168.1.11;ua=ZimbraConnectorForOutlook/5.0.2992.16;] soap - SyncRequest

[fsiegel]

Why is this an issue? When you accept a meeting request in Outlook (or an acceptance comes in), it moves the email into the trash and updates the calendar appt. Am I missing something here?

[Rich Graves]

The meeting was accepted and the invite was trashed by ZWC, not ZCO. ZCO, running from the same IP but distinguished by user-agent, deleted the calendar item, not the invite email, without user input. Different item_ids.

I haven't been able to repro, though.

[fsiegel]

I can't repro either, but I totally believe that this bug is out there. If you can repro, please try to remember exact steps, and where they occurred (what was done on the web client, what was done in Outlook), and possibly send some logs. If you can repro, was the appoinment deletion accompanied by a local failure notice? [I suspect it would be]. If so, please send that as well.

[Rich Graves]

Two other bits of info:

The ATTENDEE invited was a mailing list of which the user was a member, i.e., their email address was not a direct invitee.

And they're using Google Sync.

The only reason I used Outlook is because I have I use it to sync zimbra with my google calendar. So, I don't actually use the program itself and would be happy not to use it, but I haven't been able to find a better way for me to sync between my google calendar and zimbra. If I'm unaware of a better way, please let me know.

I'll try to reproduce on her computer with logging enabled some time in the next few days. If I find anything interesting, should I create a support case or just a bugzilla?

[Rich Graves]

Btw, I could certainly get redolog contents now, if you'd find them interesting... but obviously the client-side traces are best.

[fsiegel]

Client side traces are fine. And since we're communicating on this, if you find something, bugzilla would be fine. This is good info, and the more exact the repro steps and background -- the better.

Thanks

[fsiegel]

Take a look at bug 39966. Could this be your issue?

[Rich Graves]

Interesting, but I think unrelated. She's actually had 12 appointments delete themselves, only 2 of which were to distribution lists. And if the mailbox.log is to believed, the instruction to delete the appointment very clearly came from Outlook. Hope to have my hands on the actual machine soon.

[fsiegel]

ok -- please let me know what happens. When you see her machine, I would love to know if she had local failures corresponding to these.