outlook 2003 error 0x80040102

[alto]

Have a user who was deleting a few thousand emails from an alerts folder in his zimbra profile on Outlook.

This worked fine for a while but stopped syncing with the error in outlook sync 0x80040102

no errors in
/opt/zimbra/log/mailbox.log
/var/log/messages

so now outlook has 7,000 in alerts while the webclient has 10,000

he was using an older connector 5.0.8 but I updated to 5.0.11 and when this did not fix it I tried uninstalling the connector, keeping the data and reinstalling

All ideas welcome and any logs required just ask.

[fsiegel]

We would have to see a log to really see what is going on. 0x80040102 is MAPI_E_NO_SUPPORT, which could mean anything.

But 5.0.8 and 5.0.11 are ancient connectors. We're now at 5.0.18. There could have been all kinds of fixes in this area in the meantime, and I do believe that there were some.

So if possible, please try with an newer Outlook connector.

[alto]

We are running zcs-NETWORK-5.0.11_GA_2696.RHEL4.20081117013729 so where would I get a newer connector?

This is not a problem for us as he only used outlook when deleting lots of email. zimbra by default limits to 100 max mails per page but we have a way around that.

Would be good to know if newer connectors will connect to older systems..

[fsiegel]

Technically, you're not supposed to run newer Outlook connectors with older servers. The other way works ok. A lot of times, you can run a later connector, but we don't recommend it. [Sometimes one version off is ok, but 6 or 7 could be dicey.] So until you upgrade your server from 5.0.11, you might as well stick with the older Outlook connector.

We're up to 5.0.18. The connector comes with the network download.