Zimbra NE Pro server rules not working on Outlook

[magolon]

Hello everyone,

I have Zimbra NE pro running and it works quite well, so far the biggest issue is that there is no way to get rules to work.
The documentation says that rules created on Outlook won't work but the rules created on the Zimbra server should reflect on Outlook, but this is not the case.

Does anyone knows how to get mail sorting rules to work?

I have zimbra Release 5.0.13_GA_2791 with the ZOC 5.0.13.
Outlook is 2007


Thanks.

[fsiegel]

This is all supposed to work fine. Perhaps you have a bad rule, or there was a bug when the rule was created.

Can you post a couple of things?

1) A screenshot of the rule in the web client
2) A screenshot of the rule in Outlook (or does it just not display in Outlook?)
3) A log file of a sync where I can see the rule syncing down (maybe create a new rule in the web client and do a sync in Outlook).

BTW, starting in 5.0.17, local Outlook rules (rules created with the Outlook rules UI, not just the Zimbra Outlook rules UI) will work, at least for Outlook 2007. We are trying to get Outlook 2003 support in as well.

Thanks

[magolon]

Sure thing, here are the screen shots for the Web Client rule and the Outlook Rule showing in Zimbra Rules.

As for the log, I checked the mailbox.log for about a week and there is no mention of anything related of the rule named Mantis2.

If there is any other log you need me to check, please point me in that direction and I'll do it right away.

Thanks a lot.

[fsiegel]

Well, I was talking about a ZCO log, not the mailbox log. But I notice that your rule does a "matches exactly". Just curious what would happen if you change it to "contains" instead?

[magolon]

I changed it as you suggested and nothing, will post the log of the ZOC later on today.

Thanks a lot.