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Thread: [SOLVED] Server Failure Notice

  1. #1
    btsang is offline Active Member
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    Question [SOLVED] Server Failure Notice

    Since I upgraded the Outlook Connector to version 11 (to match with our server upgrade), I start getting the following messages from time to time, some time have over 20 at ones. However, I am getting mail without problem, so there is no communication problem with the Zimbra server. I am wondering why it got so many messages? As it's stated that "no action is required", is it possible to stop these type of message from even being send out?

    Thanks,
    Bosco

    -----Original Message-----
    From: Bosco
    Sent: None
    To: Bosco
    Subject: Server Failure Notice
    Importance: High

    Server Failures were detected. No action is required.
    This e-mail was generated for technical support purposes.
    Please see the attached files for more details about the problems encountered.

    Computer Name: XXXXXX

    Version: 5.0.2817.11

    Parent Folder EID: 0000000087be5e1a5cd1334ea0fb938a9386fced22800000

    Parent Folder Name: user root

    Parent Folder ID: 1

    Target Object EID:

    Store: Zimbra - Bosco


  2. #2
    btsang is offline Active Member
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    Default

    As there is no reply so far, wondering if I am the only one receive this message?

  3. #3
    ewebzone is offline Active Member
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    Absolutely not.

    I just launched a Zimbra box 5 days ago, migrating 50 mailboxes from Exchange. The migration was successful, but users of the connector are receiving these messages. Most of the error types are related to "initial syncs", however, and it usually happens right after installation of the Connector.

    Based on what I've seen -- I'm thinking that after installation of the connector, when we add the shared calendars on the first launch of Outlook, the initial sync doesn't take place immediately (which explains why the calendars take forever to populate). If I restart outlook, however, they populate much faster.

    Hopefully we get a staff response to this thread.

  4. #4
    fsiegel is offline Zimbra Employee
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    With the server failure message, there should be an attachment, which is the xml of the sync error. Can you post that so we can take a look?

    FWIW, in 5.0.10, we starting putting these local and server failures in your inbox as well as in SyncIssues, because we felt that people were missing these, and we wanted a better way of informing the user. This can be annoying, however, so we do have a registry key where you can turn this feature off, and these messages will go only to SyncIssues. This key is:

    HKEY_LOCAL_MACHINE\SOFTWARE\Zimbra\turnOffInboxFai lures

    Set it to 1 if you don't want them in your inbox. In 5.0.12, you will also be able to turn this on and off by checking or unchecking View-> Errors to Inbox in Outlook.

  5. #5
    btsang is offline Active Member
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    There is no zimbra under HKEY_LOCAL_MACHINE\SOFTWARE so I just add it in. Have to wait to see if this works.

    Below is the content of the attachment, which seems to be all the same (there are over 200 such message in the sync error folder under servers failure)

    --
    - <SyncError>
    - <Request>
    - <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
    - <soap:Header>
    - <context xmlns="urn:zimbra">
    <userAgent name="ZimbraConnectorForOutlook" version="5.0.2817.11" />
    <nonotify />
    <noqualify />
    <account by="id">1e8268f1-bf72-40ed-b444-f45ece1a2183</account>
    <authToken>0_cb1001af82111614b562c557dcbff0b2a36eb 13e_69643d33363a31653832363866312d626637322d343065 642d623434342d6634356563653161323138333b6578703d31 333a313233333236383131373633353b747970653d363a7a69 6d6272613b</authToken>
    <nosession />
    </context>
    </soap:Header>
    - <soap:Body>
    - <FolderActionRequest xmlns="urn:zimbraMail">
    <action id="11" op="delete" />
    </FolderActionRequest>
    </soap:Body>
    </soap:Envelope>
    </Request>
    - <Response>
    - <soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope">
    - <soap:Header>
    - <context xmlns="urn:zimbra">
    <change token="334110" />
    </context>
    </soap:Header>
    - <soap:Body>
    - <soap:Fault>
    - <soap:Code>
    <soap:Value>soap:Sender</soap:Value>
    </soap:Code>
    - <soap:Reason>
    <soap:Text>cannot modify immutable object: 9</soap:Text>
    </soap:Reason>
    - <soapetail>
    - <Error xmlns="urn:zimbra">
    <Code>mail.IMMUTABLE_OBJECT</Code>
    <Trace>btpool0-9886:1233247173662:e0e5354f7b83c8a3</Trace>
    <a t="IID" n="itemId">9</a>
    </Error>
    </soapetail>
    </soap:Fault>
    </soap:Body>
    </soap:Envelope>
    </Response>
    </SyncError>

  6. #6
    fsiegel is offline Zimbra Employee
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    There are a couple of strange things about your reply.

    1) The fact that there was no Zimbra under HKLM\SOFTWARE. It's true that most Zimbra settings are under HKCU\Software\ZIMBRA, but there are a few that should be under HKLM.

    2) In the sync error message, I see:

    <FolderActionRequest xmlns="urn:zimbraMail">
    <action id="11" op="delete" />
    .
    .
    <Code>mail.IMMUTABLE_OBJECT</Code>

    11 is the Outlook Mailbox Root folder. Of course you can't delete that, as it seems this request is trying to do.

    So I'm not really sure what's going on here. Do you have some ZCO logs that accompany these errors? That might help.

    Have you tried either uninstalling and reinstalling the connector, or recreating thsi profile. Due to the registry weirdness, I would suggest one or both.

  7. #7
    btsang is offline Active Member
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    No, the Registry Key do not stop the message from coming to the inbox, it's still coming in, just have over 10 coming in at the same time.

    No, I don't have debug log turn on, and I don't know when this error will on occur.

    Yes, if you search for my name on the forum, you should see that I used to have profile issues as well, so I've keep on uninstalling and installing the connector for many times (even blow away the profile completely, and this is my latest installation just a few days ago. Sound like I am doing this over and over again, and still can't get anywhere (and can't fix my porfile)

  8. #8
    fsiegel is offline Zimbra Employee
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    Strange. Are you sure you're setting the key correctly? Can you export that registry hive and post it? Will all your profile issues, maybe your Outlook is messed up. Did you try uninstalling and reinstalling that?

  9. #9
    rduric is offline Active Member
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    I do have the HKEY_LOCAL_MACHINE\SOFTWARE\Zimbra\ but not the turnOffInboxFailures key.

    From time to time I would also receive the Server Failures notices but not as often as Bosco.

    I think the ZCO 5.0.12 is not yet posted on the distribution site.

    Rasim Duric

  10. #10
    fsiegel is offline Zimbra Employee
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    Pre 5.0.12, you had to add the key manually, I believe. With 5_0_12, there is a UI that takes care of it -- View-> Errors to Inbox. I think 5.0.12 has been released.

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