5.0.11 The Zimbra Addin has experienced a serious error. Try restarting Outlook again

[centrex]

When upgrading from 5.0.9 to 5.0.10, some users got an error message

The Zimbra Addin has experienced a serious error. Try restarting Outlook again.

Those were users who also had certain items not sync in the past, getting "Local Failure Notices".

I think this may have been in relation to Bug 32309.

Today, server and the affected clients were upgraded to 5.0.11 but the issue still exists!

[quietas]

I've been seeing this with one user in particular. I recreated his account in Outlook 2003 and it's still having issues. Others with Zimbra connecter are working fine.

[alto]

was this ever resolved?

I have the same error on windows 7 starter with the 5.0.11 connector to Outlook 2003

[quietas]

I ended up removing Office entirely along with the connector. I scrubbed the drive with CCleaner to remove excess registry entries and temp files. I then reindexed his account just to be sure. Then with a new, clean install of MS Office, I loaded the outlook connector before setting up a new account. At this point I connected to Zimbra and synced everything. This portion was working finally. Once Outlook and Zimbra were playing nicely, I was able to import his old PST file and it all worked this time.

I can't remember, but I think there was also a Zimbra update at some point.

[alto]

That sounds like an awful lot of work.

This is a new laptop with a clean install of office so not worth all that.

I've installed zdesktop and he has agreed to use it, which is quite a result!