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Thread: 5.0.11 The Zimbra Addin has experienced a serious error. Try restarting Outlook again

  1. #1
    centrex is offline Special Member
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    Post 5.0.11 The Zimbra Addin has experienced a serious error. Try restarting Outlook again

    When upgrading from 5.0.9 to 5.0.10, some users got an error message

    Code:
    The Zimbra Addin has experienced a serious error. Try restarting Outlook again.
    Those were users who also had certain items not sync in the past, getting "Local Failure Notices".

    I think this may have been in relation to Bug 32309.

    Today, server and the affected clients were upgraded to 5.0.11 but the issue still exists!

  2. #2
    quietas is offline Elite Member
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    I've been seeing this with one user in particular. I recreated his account in Outlook 2003 and it's still having issues. Others with Zimbra connecter are working fine.
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

  3. #3
    alto is offline Special Member
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    was this ever resolved?

    I have the same error on windows 7 starter with the 5.0.11 connector to Outlook 2003

  4. #4
    quietas is offline Elite Member
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    I ended up removing Office entirely along with the connector. I scrubbed the drive with CCleaner to remove excess registry entries and temp files. I then reindexed his account just to be sure. Then with a new, clean install of MS Office, I loaded the outlook connector before setting up a new account. At this point I connected to Zimbra and synced everything. This portion was working finally. Once Outlook and Zimbra were playing nicely, I was able to import his old PST file and it all worked this time.

    I can't remember, but I think there was also a Zimbra update at some point.
    Culley
    Mail | Dell 2950III | 2x Quad Core 5420 | 8gb RAM | 6x 146gb SAS RAID 0+1 | Red Hat 5.3 | Zimbra 6.0.10 Network Edition
    Test | VMware ESXi Whitebox | Phenom II Black 3.2ghz | 12gb RAM | 6x 1tb SATA RAID 0+1 | CentOS 5.4 | FOSS, Not in use now

  5. #5
    alto is offline Special Member
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    That sounds like an awful lot of work.

    This is a new laptop with a clean install of office so not worth all that.

    I've installed zdesktop and he has agreed to use it, which is quite a result!

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