Outlook\Connector Errors

[JimBobCook]

ive attached 3 errors 1 of my users keep getting, ive done a complete re-install of windows and changed his laptop with no avail, ive got the 5.0.2706.9 outlook connector and 5.0.9 on the server, yet a simple restart of outlook solves all these problems, any ideas?

Outlook error1.JPG

Outlook error2.JPG

Outlook error3.JPG

[phoenix]

Some details of your Zimbra version and Outlook Connector version would help, please update your forum profile with the output of the following command:

zmcontrol -v

[edp111]

I am receiving the same errors. Attached are the two log files captured by the ZCO logging utility. I am also attaching a sysinfo text file. I have to constantly shutdown Outlook and start it back up then the error happens again after about 10 minutes.

[phoenix]

The answer to the questions in the post above yours would help.

[edp111]

Bill,

I don't have acces to run the zmcontrol command. Is there another way to get you this info?

[phoenix]

Enter the following into the Web UI search bar:

$set:get version

then hit enter.

[edp111]

Here are the results...

Client Version: 5.0.9_GA_2533.RHEL5_64
Client Release: 20080814234009
Build Date: 20080814-2350

[JimBobCook]

Sorry for the wait heres your info

Client Version: 5.0.9_GA_2533.RHEL5
Client Release: 20080815101705
Build Date: 20080815-1026

[edp111]

Bill, any chance to help out here? This has been real bad and almost making ZCO unusable...

[fsiegel]

ZCO log has this:

Zimbra::Sync::Synchronizer::PullServerChanges: Response is soap error exception (account.ACCOUNT_INACTIVE).

One of the stores (Michael Miller) seems to be an inactive account.

Also, you might try getting rid of the desktop search stuff (search protocol) and see if that helps