Outlook\Connector Errors

:eek: ive attached 3 errors 1 of my users keep getting, ive done a complete re-install of windows and changed his laptop with no avail, ive got the 5.0.2706.9 outlook connector and 5.0.9 on the server, yet a simple restart of outlook solves all these problems, any ideas?

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Some details of your Zimbra version and Outlook Connector version would help, please update your forum profile with the output of the following command:

Code:

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zmcontrol -v

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I am receiving the same errors. Attached are the two log files captured by the ZCO logging utility. I am also attaching a sysinfo text file. I have to constantly shutdown Outlook and start it back up then the error happens again after about 10 minutes.

The answer to the questions in the post above yours would help.

Bill,

I don't have acces to run the zmcontrol command. Is there another way to get you this info?

Enter the following into the Web UI search bar:

Code:

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$set:get version

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then hit enter.

Here are the results...

Client Version: 5.0.9_GA_2533.RHEL5_64
Client Release: 20080814234009
Build Date: 20080814-2350

Sorry for the wait heres your info

Client Version: 5.0.9_GA_2533.RHEL5
Client Release: 20080815101705
Build Date: 20080815-1026

Bill, any chance to help out here? This has been real bad and almost making ZCO unusable...

ZCO log has this:

Zimbra::Sync::Synchronizer::PullServerChanges: Response is soap error exception (account.ACCOUNT_INACTIVE).

One of the stores (Michael Miller) seems to be an inactive account.

Also, you might try getting rid of the desktop search stuff (search protocol) and see if that helps