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Thread: Outlook\Connector Errors

  1. #21
    fsiegel is offline Zimbra Employee
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    5.0.11 is out now. 5.0.12 will be out soon.

  2. #22
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    Jbrabander is offline Elite Member
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    Whatever comes with the 5.0.11 Zimbra should be the latest.

  3. #23
    gosborne is offline Member
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    I am getting the same error messages on several machines at the office. I'm using:
    Release 5.0.11_GA_2695.UBUNTU8 UBUNTU8 NETWORK edition

    with Outlook 2007 and the ZCO version that came with 5.0.11

    Any suggestions?

  4. #24
    edp111 is offline Intermediate Member
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    Is anyone gonna help us out here!! I can't take much more!!! Please!!!

  5. #25
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    Jbrabander is offline Elite Member
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    Have you tried reinstalling Outlook?

  6. #26
    JimBobCook is offline Senior Member
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    Quote Originally Posted by Jbrabander View Post
    Have you tried reinstalling Outlook?
    ive attached 3 errors 1 of my users keep getting, ive done a complete re-install of windows and changed his laptop with no avail, ive got the 5.0.2706.9 outlook connector and 5.0.9 on the server, yet a simple restart of outlook solves all these problems, any ideas?
    Heavy Metal Ftw

  7. #27
    fsiegel is offline Zimbra Employee
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    Are you using some other weird addins that maybe we don't play so well with? In Outlook 2003 -- Tools->Options->Other->Advanced Options->Add-In Manager. Also COM Add-Ins. Try disabling some of these and see what happens.

    What about virus scanning? Sometimes AVG and things like that cause problems.

  8. #28
    JimBobCook is offline Senior Member
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    Quote Originally Posted by fsiegel View Post
    Are you using some other weird addins that maybe we don't play so well with? In Outlook 2003 -- Tools->Options->Other->Advanced Options->Add-In Manager. Also COM Add-Ins. Try disabling some of these and see what happens.

    What about virus scanning? Sometimes AVG and things like that cause problems.
    i looked at the add-ins options etc and found nothing that should be there not even itunes, as for anti virus we have about 100 users running F-Secure anti virus and with only this one user having this problem i dont see how it could fit in?

    anythign else to try?
    Heavy Metal Ftw

  9. #29
    fsiegel is offline Zimbra Employee
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    JimBobCook -- not sure what else to try. There has to be one thing on this user's machine that is different. I assume that it is only this user, correct? There is some software that is interacting with Outlook, and not shutting down. That's why I suspected an add-in. You said there is nothing that shouldn't be there, but I would be interested in a list of Outlook add-ins that you do have running on that machine.

    Perhaps you can send a ZCO log file when this happens. I looked at edp11's log file, and didn't see that many bad things. I did see some MAPI_E_EXTENDED_ERRORs in there, which could be anything. Unfortunately, we're not doing a great job of GetLastError, which can give more info about the extended error. But maybe a JimBobCook log file could help. Perhaps a comparsion with edp11's log would give me a hint. In fact, send any log files that appear in the directory where the zco logs appear. I would love to get to the bottom of this, but right now I still need more info.

    Thanks

  10. #30
    ewebzone is offline Active Member
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    Quote Originally Posted by fsiegel View Post
    JimBobCook -- not sure what else to try. There has to be one thing on this user's machine that is different. I assume that it is only this user, correct? There is some software that is interacting with Outlook, and not shutting down. That's why I suspected an add-in. You said there is nothing that shouldn't be there, but I would be interested in a list of Outlook add-ins that you do have running on that machine.

    Perhaps you can send a ZCO log file when this happens. I looked at edp11's log file, and didn't see that many bad things. I did see some MAPI_E_EXTENDED_ERRORs in there, which could be anything. Unfortunately, we're not doing a great job of GetLastError, which can give more info about the extended error. But maybe a JimBobCook log file could help. Perhaps a comparsion with edp11's log would give me a hint. In fact, send any log files that appear in the directory where the zco logs appear. I would love to get to the bottom of this, but right now I still need more info.

    Thanks
    I just want to comment that he's not the only one here. We have migrated to Zimbra from Exchange and find everything great if users would use the Zimbra UI -- but the connector is causing all sorts of problems for us. We have users running all types of configurations: XP/Vista, Office 2003/2007, v5.0.11/v5.0.12 -- we have had all sorts of problems ranging from Initial Delta Sync errors, Failure Messages, Calendars/Contacts/Tasks arbitrarily stopping to sync without notice, startup Outlook errors.

    As an administrator, this has been very bothersome because we are helpless -- and sifting through the logs is tedious and never leads to a resolution. Clearing out the profiles / data files / e-mail accounts / reinstalling outlook & the connector often temporarily fixes the problem. But be assured, the problems persist at some capacity.

    We are disparate for a private build, or some other alternative.

    I, too, can't take much more of this.

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