Outlook shows mails double after upgrade to 5.0.9 connector

[thomas.schlatter]

After a server upgrade to 5.0.9 and afterwards upgrading ZCS Outlook connector to the corresponding version, Outlook shows each mail twice in shared folders.

This is what we did:
- Server upgrade 5.0.0 to 5.0.9 (on CentOS 5, rsp. RHES 5)
- ZSC Outlook Connector downloaded from Admin Console.
- Upgraded Connector on one computer with Win XP and Outlook 2003 --> No problem
- Upgraded Connector on 3 more computers (also Windows XP and Outlook 2003)
--> Computer 1: Owner reports very slow machine (Outlook takes between 10..50 % CPU time)
--> Computer 2 and 3: Outlook shows all mails in shared folders twice (duplicated entries). Zimbra Web Client shows the folders correctly (no duplicate entries).
--> Computer 3: Outlook does not show 'About Zimbra Connector for Outlook' in the help menu.

Any ideas on how to resolve the duplicate mails problem?

Thank you very much.

Kind regards, Thomas

[alee]

Originally Posted by thomas.schlatter

After a server upgrade to 5.0.9 and afterwards upgrading ZCS Outlook connector to the corresponding version, Outlook shows each mail twice in shared folders.

This is what we did:
- Server upgrade 5.0.0 to 5.0.9 (on CentOS 5, rsp. RHES 5)
- ZSC Outlook Connector downloaded from Admin Console.
- Upgraded Connector on one computer with Win XP and Outlook 2003 --> No problem
- Upgraded Connector on 3 more computers (also Windows XP and Outlook 2003)
--> Computer 1: Owner reports very slow machine (Outlook takes between 10..50 % CPU time)
--> Computer 2 and 3: Outlook shows all mails in shared folders twice (duplicated entries). Zimbra Web Client shows the folders correctly (no duplicate entries).
--> Computer 3: Outlook does not show 'About Zimbra Connector for Outlook' in the help menu.

Any ideas on how to resolve the duplicate mails problem?

Thank you very much.

Kind regards, Thomas

have you tried creating a new profile for that user and initial syncing again?

[thomas.schlatter]

Originally Posted by alee

have you tried creating a new profile for that user and initial syncing again?

No I have not yet. But we probably have to try that.

I was hoping for another solution as our mailboxes are quite large and I would like to avoid long downtimes of our machines...