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Thread: [SOLVED] SSL Connection Problem

  1. #1
    GCamp is offline Active Member
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    Default [SOLVED] SSL Connection Problem

    Has anyone had this problem with Zimbra Connector for Outlook?
    What can I do to make this work. Our decision to purchase depends on the resolution of this problem.
    ZCS Network 5.0.8 (Trial Edition)
    Windows XP
    Outlook 2007
    Connector Version:ZimbraOlkConnector-5.0.6_GA_2299_5.0.2615.6.msi (modified for our use using port 443)
    Commercial Certificate from GoDaddy.com
    Secure POP3 and Secure IMAP connections work. Verified by log showing the correct SSLServer (POP3SSLServer or IMAPSSLServer)

    Problem is with the Zimbra connection using the connector.

    Printout part of DebugView output


    [4880] 28-07-2008 07:20:49.796 [5116]: *0* Enter Zimbra::Rpc::Connection::SendRequest ...
    [4880] 28-07-2008 07:20:49.796 [5116]: DEBUG: Zimbra::Rpc::Connection::Connect - thread 5116
    [4880] 28-07-2008 07:20:49.875 [5116]: *0* <<<<-------- HTTP stream Start (Request) ----------------------------------------------->>>>
    [4880] 28-07-2008 07:20:50.265 [4152]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    [4880] 28-07-2008 07:20:51.281 [5116]: Zimbra::Rpc::Connection::IsSSLError. [12029] is not an SSL mismatch code.
    [4880] 28-07-2008 07:20:51.281 [5116]: *0* ERROR: Zimbra::Rpc::Connection::SendRequest - failed on WinHttpSendRequest(...), Error Code: 12029(Unable to connect.)
    [4880] 28-07-2008 07:20:51.296 [5116]: ERROR: Zimbra::Rpc::UserSession::Auth - failed on logon (error code: 12029, error text: Unable to connect.), throw the exception to let the application to handle the situation.
    [4880] 28-07-2008 07:20:51.296 [5116]: Zimbra::Rpc::UserSession::Init. Auth() failed.
    [4880] 28-07-2008 07:20:51.296 [5116]: DEBUG: SetServiceProfileInfo - # of properties to be set into profile: 12

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    Sound like you may be hitting this bug: Bug 27213 &ndash; Connection Setting Mismatch when connection is closed on server side - you'll need to upgrade to the current Zimbra 5.0.8.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    GCamp is offline Active Member
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    Default Thanks for quick response

    Thanks Phoenix,

    I am running Zimbra 5.0.8 or are you talking about the Connector being at 5.0.8?

  4. #4
    phoenix is online now Zimbra Consultant & Moderator
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    I believe you'll also need to use the 5.0.8 connector as well, have you tried that connector yet?
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  5. #5
    GCamp is offline Active Member
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    I have not seen it on the website. Do you know where it can be found?

  6. #6
    GCamp is offline Active Member
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    On the bright side, I have found a command that seems to be working. I found the following command that may have solved the problem but I need to test it further:
    su zimbra
    zmtlsctl https

  7. #7
    phoenix is online now Zimbra Consultant & Moderator
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    Quote Originally Posted by GCamp View Post
    I have not seen it on the website. Do you know where it can be found?
    It's on your own server, go to the Admin UI/Downloads page (top right when the Admin UI opens).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  8. #8
    alee is offline Former Zimbran
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    Quote Originally Posted by GCamp View Post
    Has anyone had this problem with Zimbra Connector for Outlook?
    What can I do to make this work. Our decision to purchase depends on the resolution of this problem.
    ZCS Network 5.0.8 (Trial Edition)
    Windows XP
    Outlook 2007
    Connector Version:ZimbraOlkConnector-5.0.6_GA_2299_5.0.2615.6.msi (modified for our use using port 443)
    Commercial Certificate from GoDaddy.com
    Secure POP3 and Secure IMAP connections work. Verified by log showing the correct SSLServer (POP3SSLServer or IMAPSSLServer)

    Problem is with the Zimbra connection using the connector.

    Printout part of DebugView output


    [4880] 28-07-2008 07:20:49.796 [5116]: *0* Enter Zimbra::Rpc::Connection::SendRequest ...
    [4880] 28-07-2008 07:20:49.796 [5116]: DEBUG: Zimbra::Rpc::Connection::Connect - thread 5116
    [4880] 28-07-2008 07:20:49.875 [5116]: *0* <<<<-------- HTTP stream Start (Request) ----------------------------------------------->>>>
    [4880] 28-07-2008 07:20:50.265 [4152]: C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\LSMSCFG32.DLL
    [4880] 28-07-2008 07:20:51.281 [5116]: Zimbra::Rpc::Connection::IsSSLError. [12029] is not an SSL mismatch code.
    [4880] 28-07-2008 07:20:51.281 [5116]: *0* ERROR: Zimbra::Rpc::Connection::SendRequest - failed on WinHttpSendRequest(...), Error Code: 12029(Unable to connect.)
    [4880] 28-07-2008 07:20:51.296 [5116]: ERROR: Zimbra::Rpc::UserSession::Auth - failed on logon (error code: 12029, error text: Unable to connect.), throw the exception to let the application to handle the situation.
    [4880] 28-07-2008 07:20:51.296 [5116]: Zimbra::Rpc::UserSession::Init. Auth() failed.
    [4880] 28-07-2008 07:20:51.296 [5116]: DEBUG: SetServiceProfileInfo - # of properties to be set into profile: 12

    the error leads me to believe that the https port is not open on your server (as another post said). if you run "zmtlsctl both" or "zmtlsctl https" on your server and then reboot...it should fix the problem.

  9. #9
    GCamp is offline Active Member
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    Bill,

    The network version of ZCS that I downloaded from Zimbra says that it is 5.0.8 GA Release. The Zimbra Connector for Outlook that I down loaded using the Admin GUI says that it has a name of ZimbraOlkConnector-5.0.6_GA_2299_5.0.2615.6.msi.

    So I guess the question is - Does the Admin GUI have the newest version of the Zimbra Outlook Connector?

    The tests that I have done on my computer, my laptop, and my boss's computer shows that the zmtlsctl https command has indeed corrected the secure connection problem I was having.

    Thanks for your help.

    Greg

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