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Thread: Problems REMOVING Zimbra Connector

  1. #1
    cheros's Avatar
    cheros is offline Active Member
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    Default Problems REMOVING Zimbra Connector

    Outlook refuses to start after the Zimbra connector has been uninstalled, and a full re-install does not appear to address the issue. So much for a clean uninstall.

    "An unexpected error has occurred. MAPI was unable to load the infirmation service LMMSSP.DLL"

    I would welcome an idea where Outlook picks this up so I can get rid of this menace..
    Release: 5.0.18 Commercially hosted

  2. #2
    alee is offline Former Zimbran
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    Quote Originally Posted by cheros View Post
    Outlook refuses to start after the Zimbra connector has been uninstalled, and a full re-install does not appear to address the issue. So much for a clean uninstall.

    "An unexpected error has occurred. MAPI was unable to load the infirmation service LMMSSP.DLL"

    I would welcome an idea where Outlook picks this up so I can get rid of this menace..
    go to the mail applet in the control panel and make sure that a "zimbra" profile is not the default profile used when outlook is launched. i would set it to ask you for a profile every time you launch outlook.

    --tony

  3. #3
    cheros's Avatar
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    Excellent, I just found that hidden feature in Windows by Googling for "totally clean install of Outlook".

    I guess that's a worthy of a bug report: "uninstall of Zimbra connector leaves a mess". I can see that it's worth leaving it in place for a re-install, but there should be at least the question in the uninstall if Outlook is to be restored to "prior-to-Zimbra" state..

    As far as I can tell from digging through the system for where all of this hides, Outlook isn't so much a program as an infestation..

    Thanks!
    Release: 5.0.18 Commercially hosted

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