Outlook 2007 Crashes Constantly w/ ZimbraOlkConnector-5.0.2615.6

[dfriestedt]

I have a computer that is running Outlook 2007 w/ SP1 w/ ZimbraOlkConnector-5.0.2615.6 for the connector and Zimbra Network - 5.0.6 on Ubuntu 64b and Outlook crashes about 10 times a day. Outlook is producing the following error message when it crashed.... Any ideas?


Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6300.5000
Application Timestamp: 4760725d
Fault Module Name: StackHash_e63c
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000374
Exception Offset: 000b015d
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033
Additional Information 1: e63c
Additional Information 2: 62bb160a654ccbed6646dde23655b1dd
Additional Information 3: 76a6
Additional Information 4: 692aa7f622227d05f9d207f8ebfaf28d

Read our privacy statement:
Microsoft Online Crash Analysis

[fsiegel]

This is very possibly part of a fix to bug 27653, where there was a double free of memory. That was fixed in 5.0.2618.6. You might want to talk to support about getting a later 5.0.6 patch.

[anteos]

Is the ZOC version 5.0.2618.6 provided with ZCS 5.0.7? How can I read the bug#27653?

Thanks

[fsiegel]

The fix is in 5.0.7 as well. That is probably the best option.

FWIW, the last number in the version (i.e. 5.0.2618.6) is 6, so that means 5.0.6. 5.0.2618.6 was not the official 5.0.6 version, but a patch. You should just upgrade to 5.0.7, although if you do, you must upgrade to the 5.0.7 server. So if you don't want to do that, you should talk to support about getting the latest patch to 5.0.6, which is 5.0.2623.6.

As far as reading bug 27653, you don't need to. It's a private bug which was a catch-all for memory leak fixes, etc. It's still in process, but a number of leaks have been fixed.