Results 1 to 6 of 6

Thread: Outlook 2007 views mail as plain text

  1. #1
    vginders is offline Member
    Join Date
    Sep 2007
    Posts
    11
    Rep Power
    7

    Default Outlook 2007 views mail as plain text

    One of my customers using a hosted Zimbra, suddenly got to see all his mail as plain text, even the ones that are formatted in HTML.
    Outlook 2007 is well configured (security center) not to do that. (http://office.microsoft.com/en-us/ou...305451033.aspx)

    But the problem persists. No idea as of why this suddenly started? The customer only tells me he upgraded to AVG 8.0, but I don't see a direct relation to that.

    Any idea/tip?

    Update might be an AVG 8 problem: AVG Free Forum :: AVG 8.0 Free Edition - Installation Issues :: HTML email converted to plain text
    Update 2: SOLVED AVG Free Forum :: AVG 8.0 Free Edition - Installation Issues :: Updating issues involving plain text and HTML
    Last edited by vginders; 06-05-2008 at 02:16 AM.
    Serge van Ginderachter
    Ginsys

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
    Join Date
    Sep 2005
    Location
    Vannes, France
    Posts
    23,581
    Rep Power
    57

    Default

    Tell them to disable AVG in Outlook, see if that fixes the problem. If they continue to have problems they should raise it with their hosting provider and they can raise a support case (if necessary).
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    fsiegel is offline Zimbra Employee
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    10

    Default

    There is definitely a connection between installing AVG 8.0 and this problem, as another user had the exact issue. He tried a number of things, which eventually solved his problem. He was never sure which one actually did it, but the first thing I would try is to:

    Uninstall AVG
    Uninstall ZCO (make sure it's a clean uninstall -- no leftover registry entries)
    Reinstall ZCO
    Make a new profile and sync
    Reinstall AVG

    See how it works with the new profile (and even existing profiles)

  4. #4
    jpenix is offline Junior Member
    Join Date
    Feb 2008
    Posts
    7
    Rep Power
    7

    Default

    It is AVG, and there is no need to disable it entirely or go through a re-installation. See my response in this thread for details.

  5. #5
    jpenix is offline Junior Member
    Join Date
    Feb 2008
    Posts
    7
    Rep Power
    7

    Default

    AVG 8.0 is the culprit, but there's no need to re-install it or disable it entirely.

    The problem is AVG's "Certification" feature which causes it to append text to each incoming email message saying, "This email has been scanned by AVG and is clean." The rewriting of the email with that signature somehow causes Outlook not to recognize it as HTML any more.

    The solution is to go into AVG's advanced settings, and under the options for email scanning uncheck the box for certification of incoming email.

    I should add that this setting will only affect future incoming email. Anything already received and rewritten will still not render in HTML.

  6. #6
    fsiegel is offline Zimbra Employee
    Join Date
    Sep 2006
    Posts
    1,334
    Rep Power
    10

    Default

    Thanks a lot. Good catch.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 7
    Last Post: 02-03-2011, 07:01 AM
  2. Problem with Postfix and MTA
    By ZMilton in forum Administrators
    Replies: 16
    Last Post: 04-16-2008, 06:47 AM
  3. [SOLVED] Mailserver down when send file attach of 50Mb
    By ZMilton in forum Administrators
    Replies: 20
    Last Post: 04-10-2008, 11:44 AM
  4. fresh install down may be due to tomcat
    By gon in forum Installation
    Replies: 10
    Last Post: 07-25-2007, 08:09 AM
  5. receiveing mail
    By maybethistime in forum Administrators
    Replies: 15
    Last Post: 12-09-2005, 04:55 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •