Zimbra Outlook Connector License Failure

[playnada]

Hello-

This morning we started to have some issues with the Outlook Connector on all of our client machines that is preventing sending/receiveing. Upon opening Outlook we get an error that says "Zimbra Outlook Connector License Failure" "Your Server's license has expired. The Server will not allow message downloads or sends. You may continue to access your local data."

I have verified, our server's license has not expired, and we have not exceeded our allowed users.

Any Ideas?

Thanks!

-Justin

[alee]

Originally Posted by playnada

Hello-

This morning we started to have some issues with the Outlook Connector on all of our client machines that is preventing sending/receiveing. Upon opening Outlook we get an error that says "Zimbra Outlook Connector License Failure" "Your Server's license has expired. The Server will not allow message downloads or sends. You may continue to access your local data."

I have verified, our server's license has not expired, and we have not exceeded our allowed users.

Any Ideas?

Thanks!

-Justin

can you enabled zco logging and send us the logs?
the logs will indicate what the server is returning as a response to the check license request.

[playnada]

The issue has been resolved. As it turns out, we had a number of accounts that were marked as "closed" that apparently count against your number of licensed users. After adding a new account this morning it put us over our 75 licensed users. So I deleted some of the "closed" accounts and it seems to be working now.

I will be opening a bug for this as Zimbra should provide a better mechanism for accounting for number of licenses, and "closed" accounts should not count against your number of licenses.

Thanks anyways for your help!

-Justin

[alee]

Originally Posted by playnada

The issue has been resolved. As it turns out, we had a number of accounts that were marked as "closed" that apparently count against your number of licensed users. After adding a new account this morning it put us over our 75 licensed users. So I deleted some of the "closed" accounts and it seems to be working now.

I will be opening a bug for this as Zimbra should provide a better mechanism for accounting for number of licenses, and "closed" accounts should not count against your number of licenses.

Thanks anyways for your help!

-Justin

sounds good. thanks for the find.

[mmorse]

Originally Posted by playnada

I will be opening a bug for this as Zimbra should provide a better mechanism for accounting for number of licenses, and "closed" accounts should not count against your number of licenses.

For 5.0.6: Bug 26499 - Error message in Outlook when number of mailboxes breach the number of licensed mailboxes

Closed account status wasn't originally intended to not count against licenses:

Closed - When a mailbox status is closed, the login is disabled, and messages are bounced. This status is used to soft-delete an account before deleting the account from the server. A closed account does not change the account license.

Locked - When a mailbox status is locked, the user cannot log in, but mail is still delivered to the account. The locked status can be set, if you suspect that a mail account has been hacked or is being used in an unauthorized manner.

Someone opened Bug 24919 - Extra Account Status (Left the company) but they didn't direct the RFE towards not counting in licenses. Infact, with that they wanted to allow incoming emails (essentially a locked) but just make it easier for them to navigate in the admin console.

In testing you might also hit Bug 24009 - deleted accounts don't update license count till server restart

[greenrenault]

In testing you might also hit Bug 24009 - deleted accounts don't update license count till server restart

We were caught out by this bug today - looking forward to the fix.

[greenrenault]

FYI: Just found out that if you wait for 1 to 5 minutes then Zimbra clears the cache and resolves the problem itself, without requiring a Zimbra restart.

In practice, we waited 24 hrs before testing again and it worked without a restart.