[SOLVED] Outlook status stays offline

[vandervyvere]

Hi

It seems that when for some reason outlook is not able to contact the Zimbra server it goes to off line mode, and stays there no matter what. The result of this status is that messages does not download automatically. Is there a setting somewhere to force the connector to reach the server?

[alee]

Hi

It seems that when for some reason outlook is not able to contact the Zimbra server it goes to off line mode, and stays there no matter what. The result of this status is that messages does not download automatically. Is there a setting somewhere to force the connector to reach the server?

have you tried putting outlook back into "online" mode? i.e. uncheck "work offline" in the FILE menu of outlook?

[vandervyvere]

Oh... Yeah... the damn Work Offline button. Thank you. I am not really proud of this moment.

[rhf1]

Hi

I disagree with the "solved" part of this post as having to repeatedly click the work offline tab is definitely not a solution imho.

We have 3 or 4 of our users who have this same problem in our evaluation test and it is one of the things that could get Zimbra kicked out as an alternative as they no longer want to use Zimbra and represent a very vocal and discordant minority...

What is actually causing this and what is the real solution?

Anyone?

[sam]

The fix is in 5.0.6.

[HumanBrothers]

When will 5.0.6 be available? Does it also address the issue of actually having to restart Outlook to get the sync to work, as is discussed in thread 16400? We have that issue primarily with Outlook 2007?

[prox]

One of my users who is running Outlook 2003 on Vista also faced this problem of the constant forcing of Outlook into "Working Offline" mode. The only solution was to press F9 each time.

I thought maybe upgrading to Version 5.05 would solve the problem but it seems that we would have to upgrade to 5.06 (previous post msg). This seems to be a connector problem if I'm not mistaken as the error asks us to check our settings in the Outlook Connector.

Hopefully a release will be out soon because as the previous comment stated pressing F9 for a user isn't a solution its quite irritating for the users to have to do it every 5mins.

[sessions]

Is there a bug that I can look at that was related to this?

[alee]

Is there a bug that I can look at that was related to this?

bug 27213 is the place to look.