problem with outlook connector - attachments

[galezer]

we are using 5.02 connector on a hosted server - centos 4.5
i have a strange problem that occurs only with some clients.
about 50 users of outlook 2003 complaints that when using even very small attachments from outlook - (even 2 megs) the system crushes and then we need to reinstall outlook connector. when they don't send attachments - all is fine. it happens to some users and the others are all fine. same cos and delivery restrictions to all.

can it be something with outlook version or windows?

a second problem lies in outlook 2007. for some reason when some clients that use outlook connector send meeting request - the meeting request crushes outlook - it happens repeatably only fro specific computer - very strange

please help

[alee]

Originally Posted by galezer

we are using 5.02 connector on a hosted server - centos 4.5
i have a strange problem that occurs only with some clients.
about 50 users of outlook 2003 complaints that when using even very small attachments from outlook - (even 2 megs) the system crushes and then we need to reinstall outlook connector. when they don't send attachments - all is fine. it happens to some users and the others are all fine. same cos and delivery restrictions to all.

can it be something with outlook version or windows?

a second problem lies in outlook 2007. for some reason when some clients that use outlook connector send meeting request - the meeting request crushes outlook - it happens repeatably only fro specific computer - very strange

please help

there are a couple of things that you might want to do.
1) get some ZCO log files for both the send with attachments and sending meeting requests
2) you can attach via WinDbg and generate a core dump and we can also try to see what is happening.

see the following link:

Creating a Core Dump from a Running Process using WinDbg - Zimbra :: Wiki