Zimbra

brownd · #1 (**permalink**) 03-01-2008, 10:46 AM

Howdy, Hope someone migh have some suggestions

Had to reinstall Outlook 2003 on my dell laptop (XP professional OS) and reinstalled the latest Zimbra connector. Mail settings match what I have on my office PC (which synchs fine) and I use port 443. However, the newly installed Zimbra connector on laptop continously fails to synchronize. GAL uploads just fine, and I can send, but I can not reliably synch with the Zimbra suite reliably. Only error message I can see is "Out of Service" in the diagnostic box

I've tried uninstalling and reinstalling several times, with same results

Any suggestions would be appreciated! thanks -Dave B

Klug · #2 (**permalink**) 03-01-2008, 10:54 AM

Welcome to the forum.

Could you setup the ZCO in order to create some logs ?

See here : Outlook Troubleshooting Options - Zimbra :: Wiki

brownd · #3 (**permalink**) 03-01-2008, 11:09 AM

Thanks fo the suggestions and the Wiki link I'll try

brownd · #4 (**permalink**) 03-01-2008, 11:19 AM

OK... I've enabled logging Now what? Thanks -DSB

Klug · #5 (**permalink**) 03-01-2008, 11:35 AM

Force some sync from Outlook then post your log either here or open a case by Zimbra's support and send them the log.

brownd · #6 (**permalink**) 03-01-2008, 11:37 AM

OK Thanks again (and thx, too, for your kind welcome!) -Dave B

brownd · #7 (**permalink**) 03-01-2008, 01:24 PM

OK.... I've attached the log. There's a lot of stuff that's ay beyond my skill! Any interpretation/help would be greatly appreciated (Had to truncate it as full file size exceeded this forum's attachment limit -Dave B

jholder · #8 (**permalink**) 03-01-2008, 08:59 PM

Looks like this is the problem:

Code:

01-03-2008 15:11:02 [2864]: ERROR: Zimbra::Sync::SaxHandlers::SyncSAXHandler::DownloadCreateMessage - Response is error message:
<html><head><title>Apache Tomcat/5.5.15 - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade"><p><b>type</b> Exception report</p><p><b>message</b> <u></u></p><p><b>description</b> <u>The server encountered an internal error () that prevented it from fulfilling this request.</u></p><p><b>exception</b> <pre>javax.servlet.ServletException: system failure: missing blob for id: 36473, change: 39067
	com.zimbra.cs.service.UserServlet.doGet(UserServlet.java:297)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
</pre></p><p><b>root cause</b> <pre>com.zimbra.common.service.ServiceException: system failure: missing blob for id: 36473, change: 39067
	com.zimbra.common.service.ServiceException.FAILURE(ServiceException.java:175)
	com.zimbra.cs.mailbox.MailItem.getBlob(MailItem.java:716)
	com.zimbra.cs.mailbox.MessageCache.fetchFromStore(MessageCache.java:226)
	com.zimbra.cs.mailbox.MessageCache.getItemContent(MessageCache.java:119)
	com.zimbra.cs.mailbox.MessageCache.getRawContent(MessageCache.java:146)
	com.zimbra.cs.mailbox.Message.getRawMessage(Message.java:257)
	com.zimbra.cs.service.formatter.SyncFormatter.handleMessage(SyncFormatter.java:132)
	com.zimbra.cs.service.formatter.SyncFormatter.formatCallback(SyncFormatter.java:107)
	com.zimbra.cs.service.formatter.Formatter$FormatOperation.callback(Formatter.java:246)
	com.zimbra.cs.operation.Operation.schedule(Operation.java:190)
	com.zimbra.cs.service.formatter.Formatter.format(Formatter.java:87)
	com.zimbra.cs.service.UserServlet.doAuthGet(UserServlet.java:380)
	com.zimbra.cs.service.UserServlet.doGet(UserServlet.java:289)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:689)
	com.zimbra.cs.servlet.ZimbraServlet.service(ZimbraServlet.java:162)
	javax.servlet.http.HttpServlet.service(HttpServlet.java:802)
</pre></p><p><b>note</b> <u>The full stack trace of the root cause is available in the Apache Tomcat/5.5.15 logs.</u></p><HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.15</h3></body></html>

Can you get the mailbox.log from the server? Have you had any hardware issues, disk checks or permissions issues lately?

brownd · #9 (**permalink**) 03-02-2008, 05:59 PM

Hey jholder - thanks so much for taking the time to look at the code. I fo appreciate it!

I can probably copy over the file from the server at the office, or from my office PC (I use both to synch with zimbra).

No other permission issues, other than a re-install of my AVG firewall/virus software. I sometimes have to disable the AVG firewall in order to attach my laptop to our two servers behind office firewall (too many walls, I guess) and wondered if that might be part of the problem.

Thanks again. I'll keep you posted. It appears a lot of folks have been looking at our discussion thread! <flattering, eh?>

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