Results 1 to 3 of 3

Thread: Outlook 2007 very unstable

  1. #1
    blaze is offline Senior Member
    Join Date
    Oct 2007
    Posts
    67
    Rep Power
    7

    Default Outlook 2007 very unstable

    Hi guys,

    I have a customer complaining of a problem with his Outlook 2007. We recently upgraded the server to 5.0.2 for him, and I subsequently gave him the very latest connector. Since then his Outlook has been crashing quite a lot. I realise some extra information is probably needed. I have attached a screenshot that he gave me (not sure how useful it will be) and shall I request he give me anything else?

    As a matter of interest, I saw on the release notes that a more up to date version of the connector would be available from the support portal soon after the release of v5.0.2 but the only one I can see there right now is dated 1st Feb. Is there a newer connector on the horizon that might be a little more stable? To be quite honest it could just be his machine rather than the connector or Zimbra it's self, but it is good to rule out possibilities.

    Many thanks,
    Gary
    Attached Images Attached Images

  2. #2
    Klug's Avatar
    Klug is offline Moderator
    Join Date
    Mar 2006
    Location
    Beaucaire, France
    Posts
    2,292
    Rep Power
    13

    Default

    It looks like he did not setup MS Offfice 2007 Service Pack 1. Maybe you should start with that ?

    Another question is to know if he has other connectors in his Outlook (Blackberry, Nokia, whatever).

  3. #3
    henry's Avatar
    henry is offline Zimbra Employee
    Join Date
    Aug 2006
    Posts
    126
    Rep Power
    8

    Default

    Look for %TEMP%\zco_cores directory.
    It should have crash dump created.
    They can help a lot.
    Regards
    Henry

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. 4.0.4 to 4.5.6 upgrade failed in network edition
    By chenthil in forum Administrators
    Replies: 1
    Last Post: 08-27-2007, 09:36 AM
  2. [SOLVED] Simple backup question...
    By dameron in forum Administrators
    Replies: 3
    Last Post: 08-25-2007, 09:36 PM
  3. 5.0 Install tasks
    By JoshuaPrismon in forum Installation
    Replies: 2
    Last Post: 06-06-2007, 12:18 PM
  4. httpd resident in memory but not accessible
    By AlexanderH in forum Installation
    Replies: 3
    Last Post: 05-11-2007, 09:19 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •