Incomplete GAL

[bramm]

I have one client with ZCO 5.0.2471.2 that has an incomplete GAL in his Outlook. There are only about 20 contact showing up when he presses To in an e-mail and selecting the GAL. I have some other users, they have no problem.

What could this be?

[Klug]

Have you tried to sync the GAL again ?

[bramm]

As far as I understood, syncing of the gal is done everytime Outlook is started. So yes, I did do that. Also, when I enable logging I see lines like:
20-02-2008 11:56:43.265 [1988]: In CResyncGALMenuItem::CResyncGALMenuItem
20-02-2008 11:56:44.62 [872]: SyncSAXHandler::startElement() - other element tag: SyncGalResponse
20-02-2008 11:56:44.62 [872]: SyncSAXHandler::startElement() - processed item type: SyncGalResponse item id: 0
20-02-2008 11:56:44.62 [872]: SyncSAXHandler::endElement() - ignored element tag: SyncGalResponse

[Chewie71]

I've got clients with this problem as well. Has anyone figured out the solution to this? Is there a bug on it?

Matt

[sam]

what does 'zmprov syg' show ?

[Chewie71]

zmprov syg DOMAIN

...just spits back a bunch of LDAP data.

Matt

[Chewie71]

OK...so the 'zmprov syg DOMAIN' should return all entries in my GAL correct? I do not think it does. I ran this...

zmprov syg DOMAIN | grep "name id" | wc -l

...and it returned the number 2048.

There should be a lot more than that. We have around 3500-4000 accounts in Zimbra.

Our GAL syncs to an external LDAP where we have 20-30K accounts. Should the GAL sync be returning that? Or just returning what it finds in Zimbra?

Matt

[Chewie71]

Does anyone have an answer for this? We're now testing BES with Zimbra and have the exact same problem. I cannot add anyone to BES because I'm not getting a full list of users in the GAL Sync (at least I think that's my problem).

I found a domain setting (zimbraGalSyncLdapPageSize: 1000) and I'm wondering if bumping that would force GAL Sync to get more entries?

Matt