Installer was interrupted

[cirrus_blue]

Hi All,

Trying to install the Outlook Connector v. 5.0.2_GA in Outlook 2007 on XP (with Zimbra 5), but am having issues when running the installer. The error message is: The installer was interrupted before ZCS Connector for Outlook could be installed. You need to restart the installer to try again. Click 'Close' to exit.

When trying to re-install it give the same error message.

I apologize for the lack of logs, not too PC saavy. Thanks for your help!

[dino]

I'm seeing the same issue on a Windows XP professional SP2 running Outlook 2007. Rebooting the system didn't help.
I also tried it on a Vista Home Premium and didn't have any issues. In this system however we're running Outlook 2003, so it's not much of a comparison.

The only reference I have for what may have happened is in the event logs, but that's not much help

---
Event Type: Information
Event Source: MsiInstaller
Event Category: None
Event ID: 11708
Date: 2/18/2008
Time: 4:04:26 PM
User: xxxx
Computer: xxxx
Description:
Product: ZCS Connector for Outlook -- Installation failed.

For more information, see Help and Support Center at TechNet Events And Errors Message Center: Basic Search.
Data:
0000: 7b 41 43 30 35 33 33 42 {AC0533B
0008: 42 2d 31 34 34 34 2d 34 B-1444-4
0010: 33 41 36 2d 41 33 30 34 3A6-A304
0018: 2d 44 35 38 46 37 41 35 -D58F7A5
0020: 33 34 46 41 36 7d 34FA6}
-----

As far as I can see Office is all up to date.
Any suggestions?

[alee]

Originally Posted by cirrus_blue

Hi All,

Trying to install the Outlook Connector v. 5.0.2_GA in Outlook 2007 on XP (with Zimbra 5), but am having issues when running the installer. The error message is: The installer was interrupted before ZCS Connector for Outlook could be installed. You need to restart the installer to try again. Click 'Close' to exit.

When trying to re-install it give the same error message.

I apologize for the lack of logs, not too PC saavy. Thanks for your help!

can you try running the msi under logging mode?
e.g.


msiexec /i [msi filename] /L*v [log filename]

then can you post the log or private message me with the logs?

thanks
--tony

[dino]

Tony,

I won't be able to run the install that you suggested.
Yesterday morning I ran an Office repair procedure which is available in the MS Office 2007 disc. I restarted the system after that and tried to run the Outlook connection installation again this time with more positive results.
I didn't get any interrupted install errors and I was able to set up a connection to the server and sync about 1.5GB of data.

I expect the Office repair procedure made a difference, although I'm not sure what it specifically did. I'll have to install the connector in a couple more systems, so if I run into the same issue again, I'll try your suggestion and post the results here.

thanks

[alee]

Originally Posted by dino

Tony,

I won't be able to run the install that you suggested.
Yesterday morning I ran an Office repair procedure which is available in the MS Office 2007 disc. I restarted the system after that and tried to run the Outlook connection installation again this time with more positive results.
I didn't get any interrupted install errors and I was able to set up a connection to the server and sync about 1.5GB of data.

I expect the Office repair procedure made a difference, although I'm not sure what it specifically did. I'll have to install the connector in a couple more systems, so if I run into the same issue again, I'll try your suggestion and post the results here.

thanks

yeah..its a little hard to say after the fact. please let us know if you have further issues.