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Thread: Installer was interrupted

  1. #1
    cirrus_blue is offline Partner (VAR/HSP)
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    Default Installer was interrupted

    Hi All,

    Trying to install the Outlook Connector v. 5.0.2_GA in Outlook 2007 on XP (with Zimbra 5), but am having issues when running the installer. The error message is: The installer was interrupted before ZCS Connector for Outlook could be installed. You need to restart the installer to try again. Click 'Close' to exit.

    When trying to re-install it give the same error message.

    I apologize for the lack of logs, not too PC saavy. Thanks for your help!
    Last edited by cirrus_blue; 02-15-2008 at 04:31 PM.

  2. #2
    dino is offline Intermediate Member
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    Default ZCO Install Interrupted

    I'm seeing the same issue on a Windows XP professional SP2 running Outlook 2007. Rebooting the system didn't help.
    I also tried it on a Vista Home Premium and didn't have any issues. In this system however we're running Outlook 2003, so it's not much of a comparison.

    The only reference I have for what may have happened is in the event logs, but that's not much help

    ---
    Event Type: Information
    Event Source: MsiInstaller
    Event Category: None
    Event ID: 11708
    Date: 2/18/2008
    Time: 4:04:26 PM
    User: xxxx
    Computer: xxxx
    Description:
    Product: ZCS Connector for Outlook -- Installation failed.

    For more information, see Help and Support Center at TechNet Events And Errors Message Center: Basic Search.
    Data:
    0000: 7b 41 43 30 35 33 33 42 {AC0533B
    0008: 42 2d 31 34 34 34 2d 34 B-1444-4
    0010: 33 41 36 2d 41 33 30 34 3A6-A304
    0018: 2d 44 35 38 46 37 41 35 -D58F7A5
    0020: 33 34 46 41 36 7d 34FA6}
    -----

    As far as I can see Office is all up to date.
    Any suggestions?

  3. #3
    alee is offline Former Zimbran
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    Default

    Quote Originally Posted by cirrus_blue View Post
    Hi All,

    Trying to install the Outlook Connector v. 5.0.2_GA in Outlook 2007 on XP (with Zimbra 5), but am having issues when running the installer. The error message is: The installer was interrupted before ZCS Connector for Outlook could be installed. You need to restart the installer to try again. Click 'Close' to exit.

    When trying to re-install it give the same error message.

    I apologize for the lack of logs, not too PC saavy. Thanks for your help!
    can you try running the msi under logging mode?
    e.g.


    msiexec /i [msi filename] /L*v [log filename]

    then can you post the log or private message me with the logs?

    thanks
    --tony

  4. #4
    dino is offline Intermediate Member
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    Default

    Tony,

    I won't be able to run the install that you suggested.
    Yesterday morning I ran an Office repair procedure which is available in the MS Office 2007 disc. I restarted the system after that and tried to run the Outlook connection installation again this time with more positive results.
    I didn't get any interrupted install errors and I was able to set up a connection to the server and sync about 1.5GB of data.

    I expect the Office repair procedure made a difference, although I'm not sure what it specifically did. I'll have to install the connector in a couple more systems, so if I run into the same issue again, I'll try your suggestion and post the results here.

    thanks

  5. #5
    alee is offline Former Zimbran
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    Default

    Quote Originally Posted by dino View Post
    Tony,

    I won't be able to run the install that you suggested.
    Yesterday morning I ran an Office repair procedure which is available in the MS Office 2007 disc. I restarted the system after that and tried to run the Outlook connection installation again this time with more positive results.
    I didn't get any interrupted install errors and I was able to set up a connection to the server and sync about 1.5GB of data.

    I expect the Office repair procedure made a difference, although I'm not sure what it specifically did. I'll have to install the connector in a couple more systems, so if I run into the same issue again, I'll try your suggestion and post the results here.

    thanks
    yeah..its a little hard to say after the fact. please let us know if you have further issues.

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