Zimbra

Hank · #1 (**permalink**) 02-09-2008, 12:58 AM

I was replying to an email message tonight, and ended up receiving this error by email twice before the message was delivered:

Note: File Upload Fault. Please contact your system administrator regarding maximum message and attachment sizes.

Error Text: <html><head><title>Apache Tomcat/5.5.15 - Error report</title><style></style> </head><body><h1>HTTP Status 500 - </h1><HR size="1" noshade="noshade">type Exception reportmessage description The server encountered an internal error () that prevented it from fulfilling this request.exception <pre>javax.servlet.ServletException: mailbox in maintenance mode: 10
com.zimbra.cs.service.FileUploadServlet.doPost(Fil eUploadServlet.java:334)
javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
</pre>root cause <pre>com.zimbra.cs.mailbox.MailServiceException: mailbox in maintenance mode: 10
com.zimbra.cs.mailbox.MailServiceException.MAINTEN ANCE(MailServiceException.java:132)
com.zimbra.cs.mailbox.MailboxManager.retrieveFromC ache(MailboxManager.java:345)
com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:275)
com.zimbra.cs.mailbox.MailboxManager.getMailboxByI d(MailboxManager.java:239)
com.zimbra.cs.mailbox.MailboxManager.getMailboxByA ccountId(MailboxManager.java:201)
com.zimbra.cs.service.FileUploadServlet.doPost(Fil eUploadServlet.java:332)
javax.servlet.http.HttpServlet.service(HttpServlet .java:709)
com.zimbra.cs.servlet.ZimbraServlet.service(Zimbra Servlet.java:162)
javax.servlet.http.HttpServlet.service(HttpServlet .java:802)
</pre>note The full stack trace of the root cause is available in the Apache Tomcat/5.5.15 logs.<HR size="1" noshade="noshade"><h3>Apache Tomcat/5.5.15</h3></body></html>

The message was a total of 29K, so i know that there wasn't a size issue with it.

I looked in the server logs, indeed I got a 500:

68.205.255.175 - - [09/Feb/2008:02:22:18 -0500] "POST /service/soap HTTP/1.1" 500 2935 "-" "Zimbra-ZCO/5.0.306 (5.1.2600 Service Pack 2; en-US)"

I logged into the server, and looked for the stacktrace. There were a few (!), but none from today (am i looking in the right spot? i was looking in /opt/zimbra/apache-tomcat-5.5.15/logs):

-rw-r----- 1 zimbra zimbra 83K Jul 30 2007 stacktrace.15315
-rw-r----- 1 zimbra zimbra 83K Jul 31 2007 stacktrace.30595
-rw-r----- 1 zimbra zimbra 83K Aug 1 2007 stacktrace.27866
-rw-r----- 1 zimbra zimbra 84K Aug 7 2007 stacktrace.29792
-rw-r----- 1 zimbra zimbra 88K Aug 10 15:34 stacktrace.3802
-rw-r----- 1 zimbra zimbra 89K Aug 13 15:48 stacktrace.16280
-rw-r----- 1 zimbra zimbra 89K Aug 13 15:55 stacktrace.26566
-rw-r----- 1 zimbra zimbra 90K Aug 13 16:00 stacktrace.32537
-rw-r----- 1 zimbra zimbra 92K Aug 27 13:54 stacktrace.8954
-rw-r----- 1 zimbra zimbra 88K Sep 9 17:15 stacktrace.11351
-rw-r----- 1 zimbra zimbra 84K Sep 9 17:54 stacktrace.23001
-rw-r----- 1 zimbra zimbra 94K Oct 21 17:21 stacktrace.14887
-rw-r----- 1 zimbra zimbra 0 Nov 15 02:23 stacktrace.26522
-rw-r----- 1 zimbra zimbra 108K Nov 16 02:00 stacktrace.27076
-rw-r----- 1 zimbra zimbra 215K Feb 6 19:54 stacktrace.24428

I have the logging on, because I've been having these types problems on a consistent basis (as have other users in my company). The local log is attached.

The message finally went - I didn't do anything special to make it send. I don't know why it finally sent.

This is from a Dell Optiplex 745 running XP-SP2, 2G ram, 2GHz Intel Core2Duo processor.

Hank · #2 (**permalink**) 02-09-2008, 01:06 AM

I don't see my ZCO.log file attached. It was 198K and only includes the relevant parts of the local log. Please let me know how to attach that log...I'm assuming that it'd help tremendously to figure out what happened.

Hank · #3 (**permalink**) 02-09-2008, 07:40 PM

File attached.

jholder · #4 (**permalink**) 02-09-2008, 07:46 PM

It looks like this was happening when your mailbox was being backed up. Maybe at about 1AM or so? If so, then this is normal. You can't send while your mailbox is being backed up.

Does it still happen?