missing mail after upgrade

[jeffw]

We're in the midst of evaluating Zimbra, and upgraded from 4.5.10 to 5.0 in January.

We're seeing problems with every client having mail that won't sync (i.e. it's visible in webmail or via IMAP, but won't sync into Outlook).

Here's an example timeline:

User has a VM running XP under OSX & last had it running on 12/9/2007

We upgraded from 4.5.10 5.0 on 1/9/2008

Today the user ran the ZCO installer to upgrade to the latest ZCO and then started Outlook.

No mail from between 12/9/2007 and today will sync. Any new mail that comes in shows up right away.

Anyone else seen this?

[mmorse]

Directions on how to get ZCO logs are here: Outlook Troubleshooting Options - Zimbra :: Wiki
(If they're too private for the forums -which I imagine they probably are minus any glaring errors you'd like to post that might give us some troubleshooting ideas- attaching them to your support case will help.)

[jeffw]

I grabbed a log of starting Outlook, scrolling back to where the mail is missing and opening a few messages before/after the time. The 'hole' in question is 1/9/08 between 3-4pm and 7pm or so.

I used the new option in the ZCO Log tool to upload the log file. It's
zco.log-20080123T205446.209-OUTLOOK.EXE-548

but let me know if you can't find it.

-jeff

[jeffw]

Originally Posted by mmorse

Directions on how to get ZCO logs are here: Outlook Troubleshooting Options - Zimbra :: Wiki
(If they're too private for the forums -which I imagine they probably are minus any glaring errors you'd like to post that might give us some troubleshooting ideas- attaching them to your support case will help.)

FYI, we have 3 systems all showing the same symptoms (but with different amounts of mail missing).

[Ikemp]

the Outlook calendar does not show all of the mail that the Zimbra web interface shows.

[jeffw]

Originally Posted by Ikemp

the Outlook calendar does not show all of the mail that the Zimbra web interface shows.

Is the mail that is missing from around the time of an upgrade (either server or ZCO)?

-j

[Ikemp]

We saw chunks of mail mail missing after the upgrade. I don't have the dates periods but it was reported by at least two users.

[alee]

Originally Posted by Ikemp

We saw chunks of mail mail missing after the upgrade. I don't have the dates periods but it was reported by at least two users.

is there anything in the sync issues\local failures folder in outlook?
we track messagse that we cannot bring into outlook there.

[Ikemp]

when attempting to open that folder on a vista machine Froze outlook.
I will see if it unfreezes

[Ikemp]

this is typical from the local failure

Local Failures were detected. No action is required.
This e-mail was generated for technical support purposes.

Sync Type: Delta Sync

Computer Name: unhappy user

Version: 4.5.230

Error IDs:
1
10
26909
26953
27022
27024
27029
27034
27091
16795
24552
27167
27175
21343
27241

.........................

From server Failures


Server Failures were detected. No action is required.
This e-mail was generated for technical support purposes.
Please see the attached files for more details about the problems encountered.

Computer Name: unhappy user
Version: 4.5.402