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Thread: missing mail after upgrade

  1. #1
    jeffw is offline Loyal Member
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    Default missing mail after upgrade

    We're in the midst of evaluating Zimbra, and upgraded from 4.5.10 to 5.0 in January.

    We're seeing problems with every client having mail that won't sync (i.e. it's visible in webmail or via IMAP, but won't sync into Outlook).

    Here's an example timeline:

    User has a VM running XP under OSX & last had it running on 12/9/2007

    We upgraded from 4.5.10 5.0 on 1/9/2008

    Today the user ran the ZCO installer to upgrade to the latest ZCO and then started Outlook.

    No mail from between 12/9/2007 and today will sync. Any new mail that comes in shows up right away.

    Anyone else seen this?
    Last edited by jeffw; 01-23-2008 at 07:06 PM.

  2. #2
    mmorse's Avatar
    mmorse is offline Moderator
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    Directions on how to get ZCO logs are here: Outlook Troubleshooting Options - Zimbra :: Wiki
    (If they're too private for the forums -which I imagine they probably are minus any glaring errors you'd like to post that might give us some troubleshooting ideas- attaching them to your support case will help.)
    Last edited by mmorse; 01-23-2008 at 05:50 PM.

  3. #3
    jeffw is offline Loyal Member
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    Default

    I grabbed a log of starting Outlook, scrolling back to where the mail is missing and opening a few messages before/after the time. The 'hole' in question is 1/9/08 between 3-4pm and 7pm or so.

    I used the new option in the ZCO Log tool to upload the log file. It's
    zco.log-20080123T205446.209-OUTLOOK.EXE-548

    but let me know if you can't find it.

    -jeff

  4. #4
    jeffw is offline Loyal Member
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    Quote Originally Posted by mmorse View Post
    Directions on how to get ZCO logs are here: Outlook Troubleshooting Options - Zimbra :: Wiki
    (If they're too private for the forums -which I imagine they probably are minus any glaring errors you'd like to post that might give us some troubleshooting ideas- attaching them to your support case will help.)
    FYI, we have 3 systems all showing the same symptoms (but with different amounts of mail missing).

  5. #5
    Ikemp's Avatar
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    Default Ditto

    the Outlook calendar does not show all of the mail that the Zimbra web interface shows.

  6. #6
    jeffw is offline Loyal Member
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    Quote Originally Posted by Ikemp View Post
    the Outlook calendar does not show all of the mail that the Zimbra web interface shows.
    Is the mail that is missing from around the time of an upgrade (either server or ZCO)?

    -j

  7. #7
    Ikemp's Avatar
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    Default all we ever thing about is mail

    We saw chunks of mail mail missing after the upgrade. I don't have the dates periods but it was reported by at least two users.

  8. #8
    alee is offline Former Zimbran
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    Quote Originally Posted by Ikemp View Post
    We saw chunks of mail mail missing after the upgrade. I don't have the dates periods but it was reported by at least two users.
    is there anything in the sync issues\local failures folder in outlook?
    we track messagse that we cannot bring into outlook there.

  9. #9
    Ikemp's Avatar
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    Default frozen folder

    when attempting to open that folder on a vista machine Froze outlook.
    I will see if it unfreezes

  10. #10
    Ikemp's Avatar
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    Default from an xp machine with same issues

    this is typical from the local failure

    Local Failures were detected. No action is required.
    This e-mail was generated for technical support purposes.

    Sync Type: Delta Sync

    Computer Name: unhappy user

    Version: 4.5.230

    Error IDs:
    1
    10
    26909
    26953
    27022
    27024
    27029
    27034
    27091
    16795
    24552
    27167
    27175
    21343
    27241

    .........................

    From server Failures


    Server Failures were detected. No action is required.
    This e-mail was generated for technical support purposes.
    Please see the attached files for more details about the problems encountered.

    Computer Name: unhappy user
    Version: 4.5.402

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