What causes these "Soap Fault" errors?

[mmorse]

Originally Posted by tbovingdon

We are having the same issue with version 4.5.7
Just started happening.... the only thing we changed was to allow "zmtslctl both"

In addition, after you use zmtlsctl you should:
zmprov gs zimbra.domain.com | grep Auth
Is the zimbraMtaAuthURL begin with https and appear like: https:// server.domain.com:443/service/soap/
There we're some noted issues (1>2) with both mode in 4.5.6 & 4.5.7 please upgrade to 4.5.10

[plumsicle]

Hello, a few of my users are having similar SOAP_FAULT issues and are losing entire emails. More specifically larger emails (lots of text not actual size of emails). I do not know how to enable logging but I did run:

zmprov gs zimbra.domain.com | grep Auth

And I received:

zimbraMtaAuthEnabled: TRUE
zimbraMtaAuthHost: zimbra.domain.com
zimbraMtaAuthTarget: TRUE
zimbraMtaAuthURL: http://zimbra.domain.com/service/soap/
zimbraMtaTlsAuthOnly: TRUE

Is this incorrect? Should it be on https on port 443?

Thank you,
Jason.

[alee]

Originally Posted by plumsicle

Hello, a few of my users are having similar SOAP_FAULT issues and are losing entire emails. More specifically larger emails (lots of text not actual size of emails). I do not know how to enable logging but I did run:

zmprov gs zimbra.domain.com | grep Auth

And I received:

zimbraMtaAuthEnabled: TRUE
zimbraMtaAuthHost: zimbra.domain.com
zimbraMtaAuthTarget: TRUE
zimbraMtaAuthURL: http://zimbra.domain.com/service/soap/
zimbraMtaTlsAuthOnly: TRUE

Is this incorrect? Should it be on https on port 443?

Thank you,
Jason.

As long as you create the ZCO profile with SSL enabled and the proper port specified in the host name (e.g. myhost.com:443), then you should be fine on another port. If this is a client issue, please enable ZCO logging and enable HTTP logging and we can try to figure out what is going on.

Thanks
--Tony

[mmorse]

In addition, what's your mail mode?

zmprov gs zimbra.domain.com | grep Mode

Instructions to enable logging: Outlook Troubleshooting Options - Zimbra :: Wiki

ZCS 5.0.1 is out!

[plumsicle]

This is my mail mode:

zimbraBackupMode: Standard
zimbraMailMode: http

I will enable logging and post the logs when the error occurs again.

Thanks in advance,
Jason.

[prox]

Guys,

I solved this soap error before in version ZCS 4.5.X by disabling HTTP (port 80) and HTTPS (port 443) A/V scanning on the firewall at the client's side (firewall in front of the soap error user's GATEWAY) for policies relating to the Mail Server's IP.

Give it a try and let us know alright. Cheers.

[knabe]

I am getting this with 5.0.9. User is sending the message via Outlook 2003 and is using the Zimbra Outlook connector.

Error: This message could not be sent.

Subject: FW: TA Send Message & PA Read Teacher Message

To: "user@mydomain.com" <user@mydomain.com>


Note: Soap Fault. Please recreate and resend the message. Details below:

Error Code: service.FAILURE

Error Text: system failure: MessagingException


<soap:Envelope xmlns:soap="http://www.w3.org/2003/05/soap-envelope"><soap:Header><context xmlns="urn:zimbra"><change token="9788"/></context></soap:Header><soap:Body><soap:Fault><soap:Code><soa p:Value>soap:Receiver</soap:Value></soap:Code><soap:Reason><soap:Text>system failure: MessagingException</soap:Text></soap:Reason><soapetail><Error xmlns="urn:zimbra"><Code>service.FAILURE</Code><Trace>btpool0-10:1222882708039:d6f7a6ebcb291667</Trace></Error></soapetail></soap:Fault></soap:Body></soap:Envelope>