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Thread: 4.5.9 ZCO crashed with Debug message.

  1. #1
    azilber is offline Senior Member
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    Exclamation 4.5.9 ZCO crashed with Debug message.

    Hi,

    The new 4.5.9 connector crashes with a debug message on addin.cpp. I've opened a new support case: #00017286

    I can't track down why it crashes. One time it had something to do with the BB Desktop. When BB Desktop was shut down, everything seems ok. Now it's happening to me, and I'm not running the BB Desktop.

    The specific error is:

    Debug Assertion Failed!

    Program: C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE
    File: c:\src\frank\mapi\src\sharingaddin\addin.cpp
    Line: 1717

    Expression: g_pAddingInstance
    Attached Images Attached Images

  2. #2
    phoenix is online now Zimbra Consultant & Moderator
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    Default

    See if the details in this bug report help.
    Regards


    Bill


    Acompli: A new adventure for Co-Founder KevinH.

  3. #3
    azilber is offline Senior Member
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    Default Seems to have fixed it.

    The registery change seems to have fixed it.

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin]
    "FriendlyName"="Zimbra Sharing Addin"
    "Description"="Zimbra Outlook Sharing Addin"
    "LoadBehavior"=dword:00000003
    "CommandLineSafe"=dword:00000000
    Though this is still a bug. The installer should change this registery key during the install/upgrade.
    Last edited by azilber; 11-13-2007 at 08:32 AM. Reason: add

  4. #4
    fsiegel is offline Zimbra Employee
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    Default

    Also, for the future, make sure you don't have more than one copy of sharingaddin.dll on your desktop where the PATH variable could pick up the wrong one. See bug 21274. This was fixed in our next release, 4.5.10, and in version 5.

  5. #5
    azilber is offline Senior Member
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    Default Office 2003 SP3 resets the registry key.

    Quote Originally Posted by fsiegel View Post
    Also, for the future, make sure you don't have more than one copy of sharingaddin.dll on your desktop where the PATH variable could pick up the wrong one. See bug 21274. This was fixed in our next release, 4.5.10, and in version 5.

    No other sharingaddin.dll's were hanging around my system. But, applying the Office 2003 SP3 reset the registery key back and I had to re-apply the fix.

  6. #6
    azilber is offline Senior Member
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    Lightbulb Additions...

    Quote Originally Posted by azilber View Post
    The registery change seems to have fixed it.

    Code:
    Windows Registry Editor Version 5.00
    
    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins\SharingAddin.Addin]
    "FriendlyName"="Zimbra Sharing Addin"
    "Description"="Zimbra Outlook Sharing Addin"
    "LoadBehavior"=dword:00000003
    "CommandLineSafe"=dword:00000000
    Though this is still a bug. The installer should change this registery key during the install/upgrade.
    The following little script will make sure it all works:


    create a Zimbra-Sharing.reg file with the contents of the code above.
    create a fixzco459.cmd file that can be accessed via a shared drive with the contents of the code below.

    Code:
    @echo off
    echo "%USERNAME%, make sure Outlook is shut down"
    pause
    echo Loading Reg fix
    \\<share server>\<shared path>\Zimbra-Sharing.reg
    echo "Deleting: %APPDATA%\Microsoft\Outlook\outcmd.dat"
    del "%APPDATA%\Microsoft\Outlook\outcmd.dat"
    And startup outlook.

    I was going to either make an installer wrapper or rebuild the zco msi with this fix, but I just don't have that luxury right now.

    Enjoy!

  7. #7
    kilrathi is offline Member
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    I've followed the above instructions and I am still getting the same debug error on this workstation. I've experimented with Connection version 4.5.7 and 4.5.10 and the results are the same each time. I've reinstalled Outlook and the connector. I am still receiving this error message every time an email is sent from this workstation. Please help me fix this.

    Outlook 2003
    Windows Xp Pro
    Zimbra 4.5.7

  8. #8
    henry's Avatar
    henry is offline Zimbra Employee
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    "the same" is not enough
    I'd like to have the details.
    First i need steps to reproduce.
    Version of the Outlook connector.
    Screenshot of the debug dialog.
    Regards
    Henry

  9. #9
    kilrathi is offline Member
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    I've solved this problem but wanted to add my solution here to help any others who are experiencing this problem as well. Apparently Office Service Pack 3 is the culprit in this. Upon installing Microsoft Office SP3 it disabled the Zimbra Sharing Addin, thus causing the debug error. To fix this you have to re-enable the addin through outlook.

    In outlook go to Help -> About -> Disabled Addins
    Re-enable the Zimbra sharing addin
    Restart outlook

    Debug error gone. I've restarted the machine and outlook several times to verify.

    I am running Outlook 2003 SP3 (11.8169.8172) and the Zimbra Outlook Connector (4.5.7_GA_1310_4.5.373). Windows Xp Sp2.

  10. #10
    rusty is offline Loyal Member
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    I have someone with this same problem. A screen shot of the dialog box showing the error is already part of this thread in an earlier post. Mine looks exactly the same.

    I suspect that the client was upgrading Outlook Connector 4.5.9 just after a Outlook crash and although the program looked like it was closed, there was an outlook.exe process still running.

    I have removed and re-installed connector, and I have done a Detect and Repair in Outlook to no avail.

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