Uninstall of old Olk Connector fails after asking for old msi file

[Paul Morgan]

Hello,
one of my team upgraded the boss to Outlook 2007 yesterday. Since then he's been getting the "MAPI was unable to load the information serverice LSMSSP.DLL" error.

I deduced that the new install of outlook somehow has lost the connector but but was still using the Zimbra mail account - hence the LSMSSP.DLL error.

I tried installing the latest connector from the file "ZimbraOlkConnector-4.5.9_GA_1451_4.5.402.msi" however it attempts to uninstall the previous one. At this point it complains that it can't find the msi file (ZimbraOlkConnector-4.5.4_GA_762_4.5.189.msi) and asks me to locate it. However the file is not available on our system and I can't find anywhere to download it from.

When I attempt an uninstall from Windows XP Add/Remove Programs the same thing happens.

Does anyone have any ideas?

I thought I'd post here before wading in with regedit.

[phoenix]

Welcome to the forums.

Try the details in this post.