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Thread: Sent e-mails aren't actually sent (Outlook 2003, ZCO 4.5.5)

  1. #1
    ILLCOMM is offline Member
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    Default Sent e-mails aren't actually sent (Outlook 2003, ZCO 4.5.5)

    Outlook 2003
    ZCO 4.5.5_GA_831_4.5.230

    Logging (including Http) is attached.

    I opened Outlook, sent an e-mail (it went into the sent folder in Outlook), and then closed Outlook. That is the extent of the log. The e-mail was never received.

    In advance, thanks for your help!
    Attached Files Attached Files

  2. #2
    mmauleon is offline Junior Member
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    Default Welcome to the club.

    I reported the same thing, one thing can you look at your /tmp partition is full. I have a few gigs of tmp partition and zimbra just like to eat it and not do a cleanup. Might be the cause of our problems. I'm still investigating this.

  3. #3
    henry's Avatar
    henry is offline Zimbra Employee
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    There is a bug in the bugzilla related to this problem
    Bug 20168 - ZCO failed to send a message

    just a tip.
    make sure that you have enough space on the disk where
    zdb file is located and where temporary files are being created (%TEM% %TMP% variables)
    Regards
    Henry

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    ILLCOMM is offline Member
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    Quote Originally Posted by henry View Post
    There is a bug in the bugzilla related to this problem
    Bug 20168 - ZCO failed to send a message

    just a tip.
    make sure that you have enough space on the disk where
    zdb file is located and where temporary files are being created (%TEM% %TMP% variables)
    That bug applies to 5.0.0 and Outlook 2007. I figured since I was running another code base and Outlook version it didn't apply.

    There is room in %TMP%

    Thanks!

    I am open to any other suggestions. Were the logs helpful?

  5. #5
    alee is offline Former Zimbran
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    Quote Originally Posted by ILLCOMM View Post
    That bug applies to 5.0.0 and Outlook 2007. I figured since I was running another code base and Outlook version it didn't apply.

    There is room in %TMP%

    Thanks!

    I am open to any other suggestions. Were the logs helpful?
    the logs were helpful bit it seems that you are having different issues than what we've seen in the past for this issue. the send failed for your message and there was another failure in trying to generate an NDR (non-delivery report) in your inbox. the questions that need to be addressed by our engineering team is "why did the send fail?" (there is nothing in the logs) and "why did the NDR fail to be generated?" (maybe enough information).

    the bug that is being used to track this issue is a top priority bug so we are going to try to resolve this issue right away.

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    ILLCOMM is offline Member
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    Quote Originally Posted by alee View Post
    the logs were helpful bit it seems that you are having different issues than what we've seen in the past for this issue. the send failed for your message and there was another failure in trying to generate an NDR (non-delivery report) in your inbox. the questions that need to be addressed by our engineering team is "why did the send fail?" (there is nothing in the logs) and "why did the NDR fail to be generated?" (maybe enough information).

    the bug that is being used to track this issue is a top priority bug so we are going to try to resolve this issue right away.
    Thank you Anthony. Please let me know what I can do to get you the information you need (additional logging, etc).

  7. #7
    alee is offline Former Zimbran
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    Quote Originally Posted by ILLCOMM View Post
    Thank you Anthony. Please let me know what I can do to get you the information you need (additional logging, etc).
    actually, i just saw a mime conversion failure in the logs. this is the answer to "why did the message not send?".

    29-09-2007 13:00:11 [7340]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x01342ba8
    29-09-2007 13:00:11 [7340]: ZimbraXPLogon::SubmitMessage - mime conversion failed, hr: 80004005

  8. #8
    ILLCOMM is offline Member
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    Quote Originally Posted by alee View Post
    actually, i just saw a mime conversion failure in the logs. this is the answer to "why did the message not send?".

    29-09-2007 13:00:11 [7340]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x01342ba8
    29-09-2007 13:00:11 [7340]: ZimbraXPLogon::SubmitMessage - mime conversion failed, hr: 80004005
    forgive my ineptitude, but how do I correct the MIME issue?
    Last edited by ILLCOMM; 10-01-2007 at 03:26 PM.

  9. #9
    alee is offline Former Zimbran
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    Quote Originally Posted by ILLCOMM View Post
    forgive me ineptitude, but how to I correct the MIME issue?
    if it is truly a mime conversion issue, than there is nothing that you can do and the onus would be on us to figure out what our mime conversion code doesn't like the mime for the message being sent. its also possible that the mime conversion failure is a red herring. the real problem might lie someplace in the mime conversion routine but not the actual mime conversion.

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