Connector Fails

[ILLCOMM]

Using 4.5.5_GA_831_4.5.230

My history:

Installed and used Outlook 2003 === Worked
Installed Outlook 2007 === Got error message w/ connector (didn't know of incompatibility)
Removed Connector, Reinstalled Connector === Outlook would load, but Connector would crash Outlook quickly
Removed Outlook 2007
Removed Connector (removed profiles)
Reinstalled Outlook 2003
Reinstalled Connector, reinstallation failed:

Error Message: "The installer was interrupted before ZCS Connector for Outlook could be installed. You need restart the installer to try again."

Tried the installer again and chose "Repair", Installer finished successfully

Outlook fails with message:

Cannot start Microsoft Outlook. Unable to open the Outlook window. THe set of folders could not be opened. The set of folders could not be opened.

Searched the forums and focused on problem with MAPISVC.inf
I used a version of MAPISVC.inf on the forums and was able to launch Outlook. However, I had a bunch of weird folders and it wouldn't pull my entire inbox. So, I think the MAPISVC.inf I pulled was not specific to me.

How can I fix this problem?

Here is my current (and problematic?) MAPISVC.inf:

[Services]
LSMS=Zimbra Collaboration Server
LSMS_Secondary=Zimbra Delegation Server
[Default Services]
LSMS=Zimbra Collaboration Server
[LSMS]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntry
PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_PRIM ARY_IDENTITY
Providers=LSMS_StoreP, LSMS_XportP
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_StoreP]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE|STATUS_PRIM ARY_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
[LSMS_XportP]
PR_PROVIDER_DLL_NAME=LSMSXP.DLL
PR_PROVIDER_DISPLAY=ZCS Transport
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_TRANSPORT_PROVIDER
PR_DISPLAY_NAME=Zimbra Private Folders
PR_RESOURCE_FLAGS=STATUS_PRIMARY_IDENTITY
[LSMS_Secondary]
PR_SERVICE_SUPPORT_FILES=LSMSCFG.DLL, LSMSSP.DLL, LSMSXP.DLL, LSMSUTIL.DLL
PR_DISPLAY_NAME=Zimbra Collaboration Suite
PR_SERVICE_ENTRY_NAME=LMServiceEntryDelegateStore
PR_RESOURCE_FLAGS=SERVICE_NO_PRIMARY_IDENTITY
Providers=LSMS_StorePSecondary
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_SERVICE_DLL_NAME=LSMSCFG.DLL
WIZARD_ENTRY_NAME=LMWizardEntry
[LSMS_StorePSecondary]
PR_PROVIDER_DLL_NAME=LSMSSP.DLL
PR_PROVIDER_DISPLAY=ZCS Delegate Message Store
PR_RESOURCE_FLAGS=STATUS_DEFAULT_STORE
PR_SERVICE_INSTALL_ID={c4fcd795-c051-46d9-80c5-37dc4440c092}
PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
PR_DISPLAY_NAME=Zimbra Delegate Folders

[henry]

i may just guess what happened.
When you removed outlook 2007 it has left it's
MAPISVC.INF because it does not have one in it's installer.
So when you installed Outlook 2003 it did not rewrite the MAPISVC.INF file.
So try to remove connector
remove Outlook
Look if there is MAPISVC.INF file present
remove if it is.
Install Outlook 2003.
Install connector.
If you have any errors during install
create installation logs and send to me
command to create logs is like:
msiexec /i ZCO.MSI /lv install.txt

[ILLCOMM]

Thank you Henry.

Do you know if there is a way to simply extract the MAPISVC.inf from the Outlook compressed files?

Also, here is the installation log from a failed attempt (just the part to do with INF's):

MSI (s) (A8:34) [08:46:45:687]: Doing action: CreateINFEntriesCA
MSI (s) (A8:34) [08:46:45:687]: Note: 1: 2205 2: 3: ActionText
Action start 8:46:45: CreateINFEntriesCA.
MSI (s) (A8:FC) [08:46:45:796]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F5.tmp, Entrypoint: CreateINFEntries
CA LOG: Entering CreateINFEntries.
CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
CA LOG: Directory count = 3.
CA LOG: Directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\\..\1033\Mapisvc.inf.
CA LOG: Entering WriteToInf.
CA LOG: Leaving WriteToInf.
CA LOG: Leaving CreateINFEntries.
Action ended 8:46:46: CreateINFEntriesCA. Return value 1.
MSI (s) (A8:34) [08:46:46:109]: Doing action: CopyZimbraDLLCA
MSI (s) (A8:34) [08:46:46:109]: Note: 1: 2205 2: 3: ActionText
Action start 8:46:46: CopyZimbraDLLCA.
MSI (s) (A8:E4) [08:46:46:187]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F6.tmp, Entrypoint: CopyZimbraFiles
CA LOG: Entering CopyZimbraFiles.
CA LOG: TARGETDIR - C:\Program Files\Common Files\SYSTEM\MSMAPI\1033\.
CA LOG: Parent directory - C:\Program Files\Common Files\SYSTEM\MSMAPI\.
CA LOG: Directory count = 3.
CA LOG: Entering GetOutlookVersion.
CA LOG: OUTLOOK_APPLICATION_VERSION_KEY - Outlook.Application.11.
CA LOG: Outlook Major Version = 11l.
CA LOG: Failed to get outlook minor version, continuing with major version only.
CA LOG: Leaving GetOutlookVersion.
CA LOG: Leaving CopyZimbraFiles.
Action ended 8:46:46: CopyZimbraDLLCA. Return value 1.
MSI (s) (A8:34) [08:46:46:296]: Doing action: CreateDefaultProfileCA
MSI (s) (A8:34) [08:46:46:296]: Note: 1: 2205 2: 3: ActionText
Action start 8:46:46: CreateDefaultProfileCA.
MSI (s) (A8:EC) [08:46:46:390]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI3F7.tmp, Entrypoint: CreateDefaultProfile
CA LOG: Entering CreateDefaultProfile.
CA LOG: AccountName - Zimbra.
CA LOG: ZimbraServerPort = 80l.
CA LOG: ZimbraConnectionMethod = 0l.
CA LOG: ZimbraServerName = .
CA LOG: Entering CreateZimbraProfile.
CA LOG: Opened existingregistry HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Messaging Subsystem\MSMapiApps.
CA LOG: Registry msiexec.exe does not exist, creating new.
CA LOG: Profile Zimbra already exist.
CA LOG: Profile Zimbra1 does not exist.
CA LOG: Using profile name Zimbra1.
CA LOG: Failed to create message service CONTAB, hr = 0x8004010f.
CA LOG: Leaving CreateZimbraProfile.
CA LOG: Failed to create Zimbra profile, hr = 0x8004010f.
CA LOG: Leaving CreateDefaultProfile.
Action ended 8:46:48: CreateDefaultProfileCA. Return value 3.
Action ended 8:46:48: INSTALL. Return value 3.
MSI (s) (A8:34) [08:46:48:656]: MainEngineThread is returning 1603
MSI (s) (A8:18) [08:46:48:656]: Destroying RemoteAPI object.
MSI (s) (A8:38) [08:46:48:671]: Custom Action Manager thread ending.
MSI (c) (4C:80) [08:46:48:671]: Back from server. Return value: 1603
MSI (c) (4C:80) [08:46:48:671]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:80) [08:46:48:687]: PROPERTY CHANGE: Deleting SECONDSEQUENCE property. Its current value is '1'.
Action ended 8:46:48: ExecuteAction. Return value 3.
MSI (c) (4C:80) [08:46:48:687]: Doing action: FatalErrorForm
MSI (c) (4C:80) [08:46:48:687]: Note: 1: 2205 2: 3: ActionText
Action start 8:46:48: FatalErrorForm.
Action ended 8:46:51: FatalErrorForm. Return value 1.
Action ended 8:46:51: INSTALL. Return value 3.
=== Logging stopped: 9/28/2007 8:46:51 ===
MSI (c) (4C:80) [08:46:51:875]: Note: 1: 1708
MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2205 2: 3: Error
MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2205 2: 3: Error
MSI (c) (4C:80) [08:46:51:875]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (c) (4C:80) [08:46:51:875]: Product: ZCS Connector for Outlook -- Installation failed.

MSI (c) (4C:80) [08:46:51:875]: Grabbed execution mutex.
MSI (c) (4C:80) [08:46:51:875]: Cleaning up uninstalled install packages, if any exist
MSI (c) (4C:80) [08:46:51:890]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/28/2007 8:46:51 ===

[henry]

the culprit of the error result is bad MAPISCV.INF
The installer cannot add to the profile Outlook Address Book
When you do Repair it does not create profile so it succeeds.

if you have somewhere the clean installation of Outlook 2003 you can get MAPISVC.INF from there. (but before you install ZCO)

[ILLCOMM]

Thank you Henry, this remedy worked.

I uninstalled the connector.
I renamed the MAPISVC.inf in C:\Program Files\Common Files\SYSTEM\MSMAPI\1033 to MAPISVC.old
I ran the Office 2003 installer and chose repair. This placed a new MAPISVC.inf (16KB) in the folder
I ran the ZCO installer and it completed successfully!
Everything works in Outlook.

Thanks!