Can't uninstall or reinstall Outlook Connector

[Kavey1978]

Microsoft Outlook 2003. Using ZimbraOlkConnector-4.5.5_GA_831_4.5.230.

Everything was working fine until ActiveSync was installed. Then Outlook crashed a few seconds after launch. I tried reinstalling Outlook, tried repairing it, tried uninstalling all of Office 2003 and reinstalling it. Then I tried to uninstall and reinstall Zimbra Connector, and I always get "Installation Interrupted." I searched the forum and found a few articles about the same thing, but none of those resolutions helped me.

Yes, ActiveSync has been uninstalled.

Here's the log file from attempting to reinstall (after a forced removal from windows).

=== Logging started: 8/15/2007 15:36:08 ===

Action start 15:36:08: INSTALL.

Action start 15:36:08: FindRelatedProducts.

Action ended 15:36:08: FindRelatedProducts. Return value 1.

Action start 15:36:08: ValidateProductID.

Action ended 15:36:08: ValidateProductID. Return value 1.

Action start 15:36:08: DIRCA_TARGETDIR.

Action ended 15:36:08: DIRCA_TARGETDIR. Return value 1.

Action start 15:36:08: CostInitialize.

Action ended 15:36:08: CostInitialize. Return value 1.

Action start 15:36:08: FileCost.

Action ended 15:36:08: FileCost. Return value 1.

Action start 15:36:08: IsolateComponents.

Action ended 15:36:08: IsolateComponents. Return value 0.

Action start 15:36:08: CostFinalize.

Action ended 15:36:08: CostFinalize. Return value 1.

Action start 15:36:08: WelcomeForm.

Info 2898. VsdDefaultUIFont.524F4245_5254_5341_4C45_534153783 400, MS Sans Serif, 0

Info 2898. VSI_MS_Sans_Serif16.0_1_0, MS Sans Serif, 0

Action ended 15:36:14: WelcomeForm. Return value 1.

Action start 15:36:14: ProgressForm.

Action ended 15:36:14: ProgressForm. Return value 1.

Action start 15:36:14: MigrateFeatureStates.

Action ended 15:36:14: MigrateFeatureStates. Return value 0.

Action start 15:36:14: ExecuteAction.

Action start 15:36:14: INSTALL.

Action start 15:36:14: DetectOutlookVersionCA.

Action ended 15:36:14: DetectOutlookVersionCA. Return value 3.

Action ended 15:36:14: INSTALL. Return value 3.

Action ended 15:36:14: ExecuteAction. Return value 3.

Action start 15:36:14: FatalErrorForm.

Action ended 15:36:15: FatalErrorForm. Return value 1.

Action ended 15:36:15: INSTALL. Return value 3.

=== Logging stopped: 8/15/2007 15:36:15 ===

MSI (c) (A0:E8) [15:36:15:359]: Product: ZCS Connector for Outlook -- Installation failed.

[henry]

Installer cannot detect if Outlook is installed.
I've seen that case some time ago. The cause can be corrupted registry. To check this i need export of HKEY_CLASSES_ROOT registry key.
to export use the following command
regedit.exe /e myfile.reg HKEY_CLASSES_ROOT
then zip the myfile.reg and send me to henry@zimbra.com

[Kavey1978]

Thanks Henry. Sent the zip of the reg file to you.

[henry]

Originally Posted by Kavey1978

Thanks Henry. Sent the zip of the reg file to you.

There is still no mail in my mailbox. Also you can place it somewhere and send me the link.

[Kavey1978]

I posted it on a website and emailed you the link.

[henry]

registry seems to be fine.
Can you get installer logs with
/lv option
It enables debug logging from our installer functions
so the complete command line is something like this
msiexec -i ZimbraOlkConnector.msi /lv log.txt