Results 1 to 6 of 6

Thread: Odd behavior after adding iPhone

  1. #1
    peter@mxtoolbox.com is offline Partner (VAR/HSP)
    Join Date
    Feb 2007
    Location
    Austin, TX
    Posts
    110
    Rep Power
    8

    Default Odd behavior after adding iPhone

    I have a user that has a laptop connected to ZCS with the Outlook connector who called me with the following symptoms. He also has recently setup an iPhone to get mail from the server via IMAP. The behavior is that new messages show up in the mailbox and the laptop gets them as new mail. He moves them in Outlook to a folder, but the messages do not get moved on the Zimbra server even after he syncs again. After he gets them on the iPhone he will then move the messages via the Web UI to this folder, and then the laptop picks up a duplicate copy of them in Outlook in this folder.

    Does the iPhone connecting via IMAP somehow mark the messages which makes them unmovable by the Outlook client? I don't understand IMAP in the most gritty details to figure this one out. Any ideas or sources of knowledge so I can educate myself would be fantastic.

    PS: I've already had him try to "repair" the Outlook connector because I suspected that iTunes 7.3 broke something when it set itself up to sync the calendar/contacts for the iPhone. This didn't fix it.

    Much gratitude for your assistance as always,

    Peter
    MXToolBox
    Peter LeBlond
    Product Development Engineer
    http://www.mxtoolbox.com


  2. #2
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default

    Hmm-
    Perhaps the server needs to sync? So do a send and receive first.

    Also, check the logs: opt/zimbra/log/mailbox.log and /var/log/zimbra.log and look for any errors.

  3. #3
    jholder's Avatar
    jholder is offline Former Zimbran
    Join Date
    Oct 2005
    Location
    Thatcher, AZ
    Posts
    5,606
    Rep Power
    20

    Default

    Also, that's weird. I have an iPhone, and can't seem to repo.

  4. #4
    peter@mxtoolbox.com is offline Partner (VAR/HSP)
    Join Date
    Feb 2007
    Location
    Austin, TX
    Posts
    110
    Rep Power
    8

    Default

    Thanks for trying. I think this user may have set some of his config oddly. Now if I could just convince my boss I need him to get me an iPhone for testing....
    Peter LeBlond
    Product Development Engineer
    http://www.mxtoolbox.com


  5. #5
    rwjblue is offline Active Member
    Join Date
    Sep 2005
    Location
    Ocala, FL, USA
    Posts
    29
    Rep Power
    9

    Default iPhone/Outlook Issues

    I am having similar issues to the OP. Basically, when a new message comes in both Outlook and the iPhone display the message properly. I then move the message to another folder or delete it (which is just moving the message to the trash folder) using the iPhone. The iPhone refreshes and the change has taken affect. If you then switch back to Outlook the message exists in both the inbox and the proper destination folder. Even if you hit send/receive in Outlook the inbox folder does not refresh. Also, if you check the WebUI after the message is moved on the iPhone it shows the message as moved (correct).

    Obviously, this is annoying as any message management that is done from the iPhone has to be redone from Outlook.

    I am using:

    ZCS NE 4.5.7
    ZCO 4.5.7
    Outlook 2003 SP3
    8GB iPhone w/1.1.1 firmware
    iPhone configured to use IMAP w/SSL

    Also, I have tried this with three different iPhones and three different PC's.

    Any insights are definitely appreciated.

    Robert

  6. #6
    rwjblue is offline Active Member
    Join Date
    Sep 2005
    Location
    Ocala, FL, USA
    Posts
    29
    Rep Power
    9

    Default iPhone/Outlook Issues

    Has anyone else had these issues? I am just trying to figure out if it is a problem with my iPhone/Zimbra configuration or just an issue with the iPhone itself.

    Thanks,

    Robert

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Replies: 13
    Last Post: 07-20-2007, 03:21 AM
  2. Is it started or not
    By kwelipatton in forum Installation
    Replies: 10
    Last Post: 03-28-2006, 11:11 PM
  3. Replies: 13
    Last Post: 10-31-2005, 04:22 PM
  4. Replies: 18
    Last Post: 10-30-2005, 09:12 PM
  5. Certify Error on (re)install
    By rodrigoccurvo in forum Installation
    Replies: 4
    Last Post: 09-23-2005, 09:04 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •