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Thread: Still Handled by Desktop with PIN

  1. #1
    jerryboi is offline Special Member
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    Default Still Handled by Desktop with PIN

    I am having trouble activating an account after removing / adding to a newly installed BESX. Entreprise Activation times out with Connecting to Server on the device. I have the dreaded "Still handled by Desktop" in the MAGT log but
    1. I only get this for this very user, other accounts activate fine
    2. after the activation attempt the device ID is dispalyed correctly on the BESX admin interface and
    3. I also get PMDatabase::OpenNamedFolder: opening existing folder 'BlackBerryHandheldInfo' in the MAGT log.

    I have been told to delete the hidden folder 'BlackBerryHandheldInfo' from the user account with MFCMAPI. How do I do that? I installed the program on the BESX server but it browses the besadmin account (the one specified in BlackBerryServer_MailStoreProfie) and I can't seem to find a way to instruct MFCMAPI to open a synced user profile. Please advise.

  2. #2
    jerryboi is offline Special Member
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    Default

    Tell MFCMAPI to log on with the BlackBerryServer mail profile, that way you should see a list of all the users on BES. Doubleclick on the one with the issue and then rightclick on "BlackBerryHandheldInfo" and choose "erase".

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