calenar only one way syncing

[peters]

we use the blackberry enterprise server Express, latest version of zcs and a outlook 2007 part of office 2007 enterprise.

I'm only able to synchronize my calendar from zimbra to bb and not back.

this is in my logfile


Please help me...

40000] (10/20 12:24:52.676):{0xC60} {peters@vanseenus.nl} Retrying (2) CDO helper 011DC1D8 call in RunCalHelper
[40000] (10/20 12:24:52.676):{0xC60} CDO helper 011DC1D8 is not in memory
[40000] (10/20 12:24:52.676):{0xC60} Starting new CDO helper 011DC1D8
[40574] (10/20 12:24:52.938):{0x14F8} CDO helper 011DC1D8 started, PID 6968
[20717] (10/20 12:24:53.092):{0xC60} MailboxManager::CreateProfile (BES_CDO_5112_2) - ConfigureMsgService (80004005) - Ensure that IPv6 is disabled on the Exchange Server or configure the BES to use the closest global catalog server
[40000] (10/20 12:24:53.092):{0xC60} {peters@vanseenus.nl} StartCalHelper - CreateCDOProfile failed, retry...
[20717] (10/20 12:24:53.123):{0xC60} MailboxManager::CreateProfile (BES_CDO_5112_2) - ConfigureMsgService (80004005) - Ensure that IPv6 is disabled on the Exchange Server or configure the BES to use the closest global catalog server
[40000] (10/20 12:24:53.123):{0xC60} {peters@vanseenus.nl} StartCalHelper - CreateCDOProfile retry failed
[30001] (10/20 12:24:53.524):{0x14F8} CDOCalendar::Initialize - Code = 800406f7, WCode = 04f7, Code meaning = IDispatch error #1271,
[30002] (10/20 12:24:53.524):{0x14F8} Server = zimbra.vanseenus.nl, Mailbox = peters@vanseenus.nl Description = Er is een onverwachte fout opgetreden.
De informatieservice EMSMDB.DLL is niet door MAPI geladen. Controleer of de service goed is geïnstalleerd en geconfigureerd. [MAPI 1 - [MAPI_E_NOT_FOUND(8004010F)]] **** esmsmdb.dll is not loaded.
[30180] (10/20 12:24:53.524):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Error in call m_spCalendarFolder = m_spCDOSession->GetDefaultFolder
[40000] (10/20 12:24:53.632):{0x14F8} CDO initializing failure in CDO helper 011DC1D8 (1)
[20035] (10/20 12:24:54.727):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Exception handled
[30180] (10/20 12:24:54.727):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (10/20 12:24:54.727):{0x14F8} CDO initializing failure in CDO helper 011DC1D8 (2)
[20035] (10/20 12:24:55.714):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Exception handled
[30180] (10/20 12:24:55.714):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (10/20 12:24:55.714):{0x14F8} CDO initializing failure in CDO helper 011DC1D8 (3)
[20035] (10/20 12:24:56.700):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Exception handled
[30180] (10/20 12:24:56.700):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (10/20 12:24:56.700):{0x14F8} CDO initializing failure in CDO helper 011DC1D8 (4)
[20035] (10/20 12:24:57.703):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Exception handled
[30180] (10/20 12:24:57.703):{0x14F8} {peters@vanseenus.nl} CDOCalendar::Initialize - Error in call m_spCDOSession->Logon
[40000] (10/20 12:24:57.703):{0x14F8} CDO initializing failure in CDO helper 011DC1D8 (5)
[40580] (10/20 12:24:58.705):{0x14F8} CDO helper 011DC1D8 closing after CDO initialize failure
[40000] (10/20 12:24:58.798):{0x14F8} CalHelper failed 011DC1D8, ErrorCode = -11, Thread activity was Checking CDO object list
[40577] (10/20 12:24:58.998):{0x14F8} CDO helper 011DC1D8 stopped

[WillFroning]

Calendar not syncing:

1. RSET from calendar options menu
2. Delete Desktop [CICAL] service book and resend from server
3. Check server logs for "CDOCalendar::Initialize - Error in call m_spCalendarFolder"
   
   1. Stop services including outlook.exe and calhelper.exe
   2. run scanpst.exe on C:\Documents and Settings\blackberryadmin\Local Settings\Application Data\Microsoft\Outlook\BlackBerryServer-1.zdb
   3. run ZimbraBESConnector.msi installer and select repair

HTH,
Will

[peters]

Sorry but could you please explain step 1 I have no idea whay you mean there.

Peter

[WillFroning]

Sorry but could you please explain step 1 I have no idea whay you mean there.

Peter

The Zimbra wiki has the details, but basically you do:

1. Inside calendar screen press blackberry button
2. Select options
3. Highlight Desktop
4. Type 'rset' on the keyboard
5. Select Yes.

Thanks,
Will