ZCB 6.5 BETA Programm experiences

[deepblue]

Hi Thomas

I don't have mailboxd.log, but this is in mailbox.log every 10 minutes (also occasional galsync):

My first thought is that if connections are only every 10 minutes, the BB activation request could timeout while waiting for besadmin to process the activation email...

Sorry, maibox.log is correct.

I think, you should see other entries as well:

2010-09-07 13:57:22,190 INFO  [btpool0-61513://zimbra.server.de/service/soap/SyncRequest] [name=user@domain.de;aname=besadmin@domain.de;mid=49431;ip=1.2.3.4;ua=ZimbraConnectorForBES/6.5.5376.7;] soap - SyncRequest

that indicates, that the besadmin user is scanning the mailbox of user@domain.de. If you don't find an entry like that, I would think, that there is some problem on the BES.

Regards
Thomas

[drwho]

Hi Thomas

So clearly there is no synchrequest being sent. Not sure where to go from there. It would be good if the system could simply raise an error!

richard

[esantos]

Same problem...
[Installation Incomplete
The installer was interrupted before ZCS connector for BES SMB could be installed]

I cannot find anything related to CDI.DLL. How do you assume the file name and path required?

[drwho]

I cannot find anything related to CDI.DLL. How do you assume the file name and path required?

Well as stated, I found it at C:\Program Files\Common Files\System\MSMAPI\2057

That was on windows server 2003

I suggest you either do a search for the file or look at other folders under C:\Program Files\Common Files\System\MSMAPI

[esantos]

Oookay. By the way, there is just a mistake on file name, the correct name is CDO.DLL

Anyway, it still giving me problems.

[drwho]

For the benefit of others I would like to share my views on this.

I have spent days trying to get this to work, with help from Zimbra support and am now giving up.

I have no doubt that a lot of effort has gone in to making this available to us, and I acknowledge the efforts that have been made, but the whole thing is extremely flakey. It seems to me that most of the issues I have seen are due to the architecture and BES rather than ZCB itself.

The problem is that we start with an excellent mail server (zimbra) on a Linux platform, but instead of developing a simple plug-in to connect to Blackberry we have to adopt a windows platform with all the complexities of setting up active directory, DNS, roles etc (which may be fine in a Windows-centric environment but appears un-necessarily complex for anyone else) in order to utilise BES which is really intended for an Exchange Server.

I found the documentation heavy going and sometimes contradictory (eg should besadmin be in the "Domain admins" group (Zimbra doc) or not (Blackberry doc)

After several rebuilds occupying many days (while I tried to resolve ambiguities in the documentation through trial and error) I eventually succeeded in activating the BB. But then the ongoing synchronisation was weird - it took a long time or not at all.

I then wiped the BB and started again - but arrived back at the point where activation failed! And despite reboots etc I have never again had a successful activation.

It seems to me that too many platforms/vendors are involved and it is difficult to pin down where the problem is. This is a sledgehammer to crack a walnut!

OK, I have had bad luck where others have succeeded, but I am pretty technically competant and it really shouldn't be this difficult!

Assuming this can be made to run reliably (accepting the fact that this is a beta test), I suggest two improvements: 1) End-to-end comprehensive documentation to enable installers from differing backgrounds to do a correct installation first time and b) troubleshooting tools/documentation.

[miguel]

Couldn't agree more with drwho, please provide a clear way of how the thing should be done to get it working. When suggested to create the besadmin user, Should the install of bes made by the besadmin user?