Results 1 to 2 of 2

Thread: CDO_ in BES Mail Profile List

  1. #1
    kbigger is offline Active Member
    Join Date
    May 2007
    Location
    Maryland, USA
    Posts
    49
    Rep Power
    8

    Default CDO_ in BES Mail Profile List

    One of our BES has some strange mail profiles in the Mail control panel. In addition to the two expected, BlackberryServer and BlackberryManager, there are about 125 additional profiles. They take the form "CDO_username_hexnumber_hexnumber". There are multiple entries for each username with the only difference among them being the hex number? Any one seen this. This is BES 4.1 SP5. Connector is 5.0.2711.18

    If I click on one of the CDO_ entries and try to view the mail account details, a dialog popup say MS Exchange is not available and asks if I want to work offline.
    Last edited by kbigger; 06-09-2010 at 09:09 AM.

  2. #2
    eugener is offline Zimbra Employee
    Join Date
    Dec 2008
    Posts
    187
    Rep Power
    6

    Default

    These temporary cdo profiles can be manually removed using procedure below:

    - stop BB controller
    - go to the list of the profiles (control panel->mail) and manually remove all 'CDO_....' profiles
    - start BB controller

    Most likely this happened because windows update overwrote ‘emsmdb32.dll’. This dll is heavily used by CalHelper and has to have the same version as BES connector. As highlighted in zcb installation document, customers must do zcb repair each time after windows update is finished. zcb repair will make sure that above mentioned dll has proper version.

    In addition, the following bug fix was included in zcb 5.0.24:

    Bug 35042 – Windows Update or Outlook repair can break BES functionality

    This fix will automatically make sure that the version of dll in question is correct so that doing zcb repair is no longer necessary. That is why upgrading to zcb 5.0.24(or zcb 6.0.7) will eliminate possibility of this happening again.

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. Mail deferred with Connection timed out
    By Miklos Kalman in forum Administrators
    Replies: 7
    Last Post: 11-17-2012, 06:11 AM
  2. Replies: 7
    Last Post: 02-03-2011, 07:01 AM
  3. Problem with Postfix and MTA
    By ZMilton in forum Administrators
    Replies: 16
    Last Post: 04-16-2008, 06:47 AM
  4. Issues...
    By timothyalangorman in forum Administrators
    Replies: 3
    Last Post: 11-19-2007, 10:43 AM
  5. DynDNS and Zimbra
    By afterwego in forum Installation
    Replies: 30
    Last Post: 04-01-2007, 03:34 PM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •