control panel Mail app hangs when adding BlackBerryManager user.
I'm using Windows Server 2003, SP2; Exchange ; ZCB GA ( 5.0.18_GA_2977_5.0.2711.18.msi )
When I try to create the BlackBerryManager profile I get the message "Either there is no default mail client or the current mail client cannot fulfill the messaging request. Please run Microsoft Office Outlook and set it as the default mail client", and the mail app hangs.
This issue seems to have come up for users of earlier versions of ZCB, and the problem looks to have been caused by multiple versions of mapi32 dlls being installed, and ZCB using an inappropriate one. From what I've read though, I think I have the right DLL in place in the system32 dir - the ~113Kb one from Windows, rather than from Exchange.
Any suggestions appreciated!
In case this is useful: I enabled ZCO logging, and this message appears repeated:
Zimbra Connector for Outlook 5.0.2711.18
File Path: C:\WINDOWS\system32\rundll32.exe
File Version: 5.2.3790.3959
14-08-2009 17:19:43.328 : LMServiceEntry. context is MSG_SERVICE_CONFIGURE so TryConfigureMessageService()
14-08-2009 17:19:43.328 : TryConfigureMessageService. enterring function
14-08-2009 17:19:43.328 : TryConfigureMessageService: CreateIProp failed hr(80004005)
14-08-2009 17:19:43.328 : LMServiceEntry. TryConfigureMessageService() returned 80004005