Various Problems

[micksmith0901]

I had 10 users working fine for months then after a reboot Monday devices were not getting e-mail. I have deleted and re-added just about everything. Although a few times it started working we would eventually have it crap out again. I am here to find some help.

I have ZCS 5.0.15, Blackberry Manager 4.1.4.17., Windows Server 2003 Service Pack 2, ZCB 5.0.18, Office 2007 SP2.

What log entries would someone here need to assist me in figuring this problem out?

[micksmith0901]

Originally Posted by micksmith0901

I had 10 users working fine for months then after a reboot Monday devices were not getting e-mail. I have deleted and re-added just about everything. Although a few times it started working we would eventually have it crap out again. I am here to find some help.

I have ZCS 5.0.15, Blackberry Manager 4.1.4.17., Windows Server 2003 Service Pack 2, ZCB 5.0.18, Office 2007 SP2.

What log entries would someone here need to assist me in figuring this problem out?

[30000] (08/07 14:52:25.449):{0xDB0} Alarm::ThreadProc: Received an alarm message
[30000] (08/07 14:53:25.571):{0xE2C} EventLog::ThreadProc: Received notification, processing...
[30000] (08/07 14:53:25.571):{0xE2C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Controller (Application Event Log on 386DYN) | 08/07/2009 14:53:25 (AFFF4FB6) -> EventID:afff4fb6'386DYN' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[30000] (08/07 14:53:25.571):{0xDB0} Alarm::ThreadProc: Received an alarm message
[30000] (08/07 14:54:25.488):{0xE2C} EventLog::ThreadProc: Received notification, processing...
[30000] (08/07 14:54:25.488):{0xE2C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Controller (Application Event Log on 386DYN) | 08/07/2009 14:54:25 (AFFF4FB6) -> EventID:afff4fb6'386DYN' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours
[30000] (08/07 14:54:25.488):{0xDB0} Alarm::ThreadProc: Received an alarm message
[30000] (08/07 14:55:25.406):{0xE2C} EventLog::ThreadProc: Received notification, processing...
[30000] (08/07 14:55:25.406):{0xE2C} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Controller (Application Event Log on 386DYN) | 08/07/2009 14:55:25 (AFFF4FB6) -> EventID:afff4fb6'386DYN' agent 1: will not restart - reached the maximum of 10 restarts per 24 hours

[micksmith0901]

I have followed just about every suggestion on other posts relating to the agent 1: will not restart.

More logs

07-08-2009 14:22:14.776 [3184]: ZimbraMSProvider::Logon mail.pella386.com:443 bes useSSL(1)
07-08-2009 14:22:14.776 [3184]: TRACING => Zimbra::Rpc::UserSession::GetInstance
07-08-2009 14:22:14.776 [3184]: DEBUG: Zimbra::Rpc::UserSession::GetInstance - get a user session (0x2d478b8)
07-08-2009 14:22:14.776 [3184]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x01892c90
07-08-2009 14:22:14.776 [3184]: TRACING => Zimbra::Rpc::UserSession::GetInstance
07-08-2009 14:22:14.776 [3184]: DEBUG: Zimbra::Rpc::UserSession::GetInstance - get a user session (0x2d478b8)
07-08-2009 14:22:14.776 [3184]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x01892c90
07-08-2009 14:22:14.776 [3184]: Zimbra::Store::ZimbraMSProvider::Logon. the inner logon failed, hr: 8004011d
07-08-2009 14:22:14.776 [3184]: IMSProviderWrapperImpl::Shutdown flags(1232772l)
07-08-2009 14:22:14.776 [3184]: ZimbraMSProvider::~ZimbraMSProvider
07-08-2009 14:22:14.776 [3184]: dtor this(02D523A8) inner(01852A80) thiscount(0l) innercount(0l)
07-08-2009 14:22:15.711 [3184]: In Zimbra::Store::StoreContextManager::ReleaseAllStor eContexts
07-08-2009 14:22:15.711 [3184]: Number of StoreContexts still around is 0
07-08-2009 14:22:15.711 [3184]: In Zimbra::Store::StoreContextManager::Cleanup
07-08-2009 14:22:15.711 [3184]: DEBUG: Zimbra::Rpc::UserSession::GetSupportObject - m_pMapiSup = 0x01892c90
07-08-2009 14:22:15.711 [3184]: In Zimbra::Mapi::NamedPropsManager::Cleanup.
07-08-2009 14:22:15.711 [3184]: DEBUG: Zimbra::Rpc::UserSession::ReleaseSupportObject - called
07-08-2009 14:22:15.711 [3184]: IMSProviderWrapperImpl::Shutdown flags(1243332l)
07-08-2009 14:22:15.711 [3184]: ZimbraMSProvider::~ZimbraMSProvider
07-08-2009 14:22:15.711 [3184]: dtor this(02D52288) inner(01852390) thiscount(0l) innercount(0l)
07-08-2009 14:22:15.711 [3184]: DEBUG: Zimbra::Rpc::UserSession::ReleaseSharedSession - called
07-08-2009 14:22:15.711 [3184]: TRACING => Zimbra::Rpc::UserSession::~UserSession
07-08-2009 14:22:15.711 [3184]: TRACING => Zimbra::Rpc::Connection::~Connection
07-08-2009 14:22:15.711 [3184]: TRACING => Zimbra::Rpc::Connection::~Connection
07-08-2009 14:22:15.711 [3184]: In Zimbra::Store::StoreContextManager::~StoreContextM anager
07-08-2009 14:22:15.711 [3184]: In Zimbra::Store::StoreContextManager::Cleanup
07-08-2009 14:22:15.711 [3184]: Zimbra::Store::StoreContextManager::Cleanup. Cleanup already done

[eugener]

The following line usually indicates that at the time when you start BB controller there is another running process that uses 'BlackBerryServer' profile and prevents agent from logging in:

Zimbra::Store::ZimbraMSProvider::Logon. the inner logon failed, hr: 8004011d

Please try the following:

- stop BB controller
- find running process that is using 'BlackBerryServer' profile and kill it. It can be CalHelper.exe, Outlook.exe, rundll32.exe etc.
- start BB controller