Page 1 of 3 123 LastLast
Results 1 to 10 of 21

Thread: [SOLVED] BES Activation problem

  1. #1
    cubit is offline Member
    Join Date
    May 2009
    Posts
    12
    Rep Power
    5

    Default [SOLVED] BES Activation problem

    Hi Everyone,

    I am having trouble getting a blackberry curve 8310 to activate.

    I have setup the BES as per Zimbra's BES installation instructions in the exact order they suggest. I am using Blackberry professional/express and only need to activate one user.

    All software is upto date and all patches/services packs have been installed.

    System - Windows 2003 R2 std, BESconnector 5.0.2683.13, Outlook 2007.

    While initializing the user through BBmanager I get a successfull activation pasword sent to the users mailbox, using this password I avtivate the handset which sends another email to the users mailbox

    "network@etp2112.etp.eu.blackberry.net"

    This email then just sits in the users mailbox and does not get processed by the server, eventually the handset times out and activation fails.

    I have checked all the services and the BES logs show no noticable errors. I have tried various fixes like starting the services in a particular order but this has not resolved the problem.

    Any help would be hugely appreciated.

    Thanks

    Sagar

  2. #2
    tbovingdon is offline Special Member
    Join Date
    Oct 2006
    Posts
    151
    Rep Power
    8

    Default

    Welcome to my world. We had the server working with 11 BB, the main server had a major breakdown, and thanks to zimbras amazing tech support we got that backup and running but no such luck with the BB. First thing to try is a) stop the blackberry contoller, open outlook to the "BlackBerryServer" Profile and make sure that the GAL a) populated and b)is the first address book for resolution:

    -Hit CTRL+SHIFT+B to open up address book dialog.

    -Choose ‘Global Address List’ in combo box and check if GAL is already populated.

    -It is possible that GAL is not set for resolution – please go to Tools->Options->Switch to the list box titled ‘When sending mail, check names …’ -> add GAL to the list if it is not there already.

    -To check if GAL resolution is working, please try to open new ‘compose mail’ dialog, type one of the names that is present in the GAL in edit box located in front of ‘To’ button and then hit CTRL+K.

    -Outlook should underscore the name confirming that it was resolved.

    -Sync in BES should start function properly once you will confirm that names can be resolved successfully in Outlook as described above. Attempt activation again.

  3. #3
    cubit is offline Member
    Join Date
    May 2009
    Posts
    12
    Rep Power
    5

    Default

    Thanks for the reply.

    I have checked and the GAL is populating and is the first address book for resolution, but the problem is still there.

    The names are being resolved though Outlook, but that "Network" message still just sits in the inbox.

  4. #4
    tbovingdon is offline Special Member
    Join Date
    Oct 2006
    Posts
    151
    Rep Power
    8

    Default

    Same issue as us. Zimbra support is helping me. Little slow to respond today but I will post as soon as I find anything out.


    As a side note have u tried wiping the handheld?
    When you stop the bb controller and open the bbserver outlook profile is the provisioned acct there and sync'd?

  5. #5
    cubit is offline Member
    Join Date
    May 2009
    Posts
    12
    Rep Power
    5

    Default

    Yes, wiped the handheld a number of times.

    No the users account is not provisioned in outlook.

  6. #6
    tbovingdon is offline Special Member
    Join Date
    Oct 2006
    Posts
    151
    Rep Power
    8

    Default

    Odd. Have your deleted the BlackBerrySever profile and recreated it? The other thing to do is to Try deleting the user in the bes
    And re provision the account the account must be syncd for the bb to work.

  7. #7
    cubit is offline Member
    Join Date
    May 2009
    Posts
    12
    Rep Power
    5

    Default

    I did delete the bbserver profile and recreate it. Is this what could be causing the problem?

    How do I fix the bbserver profile so it does provision the account?

    Thanks

  8. #8
    tbovingdon is offline Special Member
    Join Date
    Oct 2006
    Posts
    151
    Rep Power
    8

    Default

    That's were I'm foggy and where I am having issues. I THINK u have to have to remove the acct from the bes and re add it.

  9. #9
    cubit is offline Member
    Join Date
    May 2009
    Posts
    12
    Rep Power
    5

    Default

    I have tried that many times but it's still not working.

    The other thing I noticed is that when removing the account from bes I have to also manually remove the user from the SQL database, which suggests to me there is a problem with the database, as previously it has removed automatically.

    I think I might re-install BES and see what happens.

    I will post results when im done.

  10. #10
    tbovingdon is offline Special Member
    Join Date
    Oct 2006
    Posts
    151
    Rep Power
    8

    Default

    We had same issue right from the get go. Please let us know!

Page 1 of 3 123 LastLast

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Similar Threads

  1. BES problem in a Zimbra multidomain config
    By mabombo in forum Zimbra Connector for BlackBerry
    Replies: 2
    Last Post: 08-07-2009, 12:24 PM
  2. Enterprise Activation. The server is not responding.
    By sadams@bigrocksports.com in forum Zimbra Connector for BlackBerry
    Replies: 10
    Last Post: 02-02-2009, 10:59 AM
  3. [SOLVED] BES device activation: server not responding
    By krabina in forum Zimbra Connector for BlackBerry
    Replies: 6
    Last Post: 01-15-2009, 08:17 AM
  4. BES Device Activation Problems...and more.
    By alee in forum Zimbra Connector for BlackBerry
    Replies: 1
    Last Post: 08-21-2008, 10:13 AM
  5. activation problem
    By jproig in forum Zimbra Connector for BlackBerry
    Replies: 7
    Last Post: 03-19-2008, 08:23 AM

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •