[SOLVED] BES Activation problem

[cubit]

Hi Everyone,

I am having trouble getting a blackberry curve 8310 to activate.

I have setup the BES as per Zimbra's BES installation instructions in the exact order they suggest. I am using Blackberry professional/express and only need to activate one user.

All software is upto date and all patches/services packs have been installed.

System - Windows 2003 R2 std, BESconnector 5.0.2683.13, Outlook 2007.

While initializing the user through BBmanager I get a successfull activation pasword sent to the users mailbox, using this password I avtivate the handset which sends another email to the users mailbox

"network@etp2112.etp.eu.blackberry.net"

This email then just sits in the users mailbox and does not get processed by the server, eventually the handset times out and activation fails.

I have checked all the services and the BES logs show no noticable errors. I have tried various fixes like starting the services in a particular order but this has not resolved the problem.

Any help would be hugely appreciated.

Thanks

Sagar

[tbovingdon]

Welcome to my world. We had the server working with 11 BB, the main server had a major breakdown, and thanks to zimbras amazing tech support we got that backup and running but no such luck with the BB. First thing to try is a) stop the blackberry contoller, open outlook to the "BlackBerryServer" Profile and make sure that the GAL a) populated and b)is the first address book for resolution:

-Hit CTRL+SHIFT+B to open up address book dialog.

-Choose ‘Global Address List’ in combo box and check if GAL is already populated.

-It is possible that GAL is not set for resolution – please go to Tools->Options->Switch to the list box titled ‘When sending mail, check names …’ -> add GAL to the list if it is not there already.

-To check if GAL resolution is working, please try to open new ‘compose mail’ dialog, type one of the names that is present in the GAL in edit box located in front of ‘To’ button and then hit CTRL+K.

-Outlook should underscore the name confirming that it was resolved.

-Sync in BES should start function properly once you will confirm that names can be resolved successfully in Outlook as described above. Attempt activation again.

[cubit]

Thanks for the reply.

I have checked and the GAL is populating and is the first address book for resolution, but the problem is still there.

The names are being resolved though Outlook, but that "Network" message still just sits in the inbox.

[tbovingdon]

Same issue as us. Zimbra support is helping me. Little slow to respond today but I will post as soon as I find anything out.


As a side note have u tried wiping the handheld?
When you stop the bb controller and open the bbserver outlook profile is the provisioned acct there and sync'd?

[cubit]

Yes, wiped the handheld a number of times.

No the users account is not provisioned in outlook.

[tbovingdon]

Odd. Have your deleted the BlackBerrySever profile and recreated it? The other thing to do is to Try deleting the user in the bes
And re provision the account the account must be syncd for the bb to work.

[cubit]

I did delete the bbserver profile and recreate it. Is this what could be causing the problem?

How do I fix the bbserver profile so it does provision the account?

Thanks

[tbovingdon]

That's were I'm foggy and where I am having issues. I THINK u have to have to remove the acct from the bes and re add it.

[cubit]

I have tried that many times but it's still not working.

The other thing I noticed is that when removing the account from bes I have to also manually remove the user from the SQL database, which suggests to me there is a problem with the database, as previously it has removed automatically.

I think I might re-install BES and see what happens.

I will post results when im done.

[tbovingdon]

We had same issue right from the get go. Please let us know!