Based on the log file provided, there was a problem opening msg store for offending user:
[20401] (02/13 08:13:01.739):{0x488} {donthorpe@franklinamerican.com}
MAPIMailbox::MAPIMailbox(2) - GetMsgStore (0x80004005) failed
Please try restarting BB controller, restarting OS, also you may want to try to remove user in BB Manager and then re-add him gain as described in the following article:
ZCB and BlackBerry Enterprise Server - Zimbra :: Wiki
In case if basic steps do not help to resolve it, we may need to obtain zcb log file to troubleshoot further. Please feel free to contact me at
eugene@zimbra.com and i will work with you to resolve this.
Thanks,
-Eugene