Multiple BES on single ZCS server

[stich86]

Originally Posted by alee

well, all the data in the mailbox will be synced to the local cache via ZCB, then you have server and device settings that dictate how much actually gets on the device. syncing everything to the local cache will slow down the activation process per user and that is why we set the default value for MaxInitialAge. if you are not provisioning a large number of users, then it should be fine. note that even if you set MaxInitialAge to 0, there is another registry key that dictates the oldest message that will stay in your local cache for ZCB. if you have this set to like 30 days, ZCB will periodically reap older messages out of the local cache. right now this is only for email and no calendar, contacts or tasks will be reaped. here is that key:

\\HKLM\Software\Zimbra\MaxEmailAge

ok..

so if I set MaxInitialAge to 0, I'll get all calendar events, but with MaxEmailAge to 30, all device will get only the lastest messages about 30 days.. right?

thanks

[alee]

Originally Posted by stich86

ok..

so if I set MaxInitialAge to 0, I'll get all calendar events, but with MaxEmailAge to 30, all device will get only the lastest messages about 30 days.. right?

thanks

no.
if you set MaxInitialAge to 0, the local cache will get ALL mailbox data including all mail, calendar, etc...
if you want to throttle what gets on the device, you will have to modify some BES and/or device settings.
MaxEmailAge, specifies how old mail can be before it is reaped from the local cache. if that mail has already been pushed to the device, it will stay on the device but any operations on the "reaped" messages currently will fail.
so in your situation, you need to consider MaxInitialAge and BES/device settings. just threw MaxEmailAge out there because you might see it in the docs and i wanted to explain what it was.

--Tony

[stich86]

Originally Posted by alee

no.
if you set MaxInitialAge to 0, the local cache will get ALL mailbox data including all mail, calendar, etc...
if you want to throttle what gets on the device, you will have to modify some BES and/or device settings.
MaxEmailAge, specifies how old mail can be before it is reaped from the local cache. if that mail has already been pushed to the device, it will stay on the device but any operations on the "reaped" messages currently will fail.
so in your situation, you need to consider MaxInitialAge and BES/device settings. just threw MaxEmailAge out there because you might see it in the docs and i wanted to explain what it was.

--Tony

ok..
it's more complicated than i've supposed :\

i think that the more convenient solution for this migration, is to make a full backup of BB (with all appointment), restore and reactivate on the new BES to get all appointment back from backup, and new appointment from BES after the reactivation..

thanks Tony

[alee]

Originally Posted by stich86

ok..
it's more complicated than i've supposed :\

i think that the more convenient solution for this migration, is to make a full backup of BB (with all appointment), restore and reactivate on the new BES to get all appointment back from backup, and new appointment from BES after the reactivation..

thanks Tony

one thing that we could do is split MaxInitialAge into two registry keys...MaxInitialEmailAge and MaxInitialCalendarAge. this might solve your particular problem.
if you think that this is a feature that you want, please file an RFE (request for enhancement) in bugzilla, and vote for it.

--Tony

[stich86]

after four days about great performace,
today i've got another time my duplicate address book (OS 4.5 on BB8310)..

all other times in the old BES server, this happenend cause to a restart of the server, now i haven't restarted this new one, but in the log of BES i've got in the CTRL logs this:

[30000] (08/29 11:46:05.849):{0x126C} 'BES01' agent 1 stopped. Exit code = 3221225477
[30000] (08/29 11:46:05.849):{0x126C} 'BES01' agent 1 started as process 3996
[30000] (08/29 11:46:06.115):{0x126C} 'BES01' agent 1: UDP log port is 4085

why the agent stopped and restarted automaticaly without any alert?!?
that's not good for me, also the ZCB logs are incomprehensible

EDIT: i think that we've to change our fuc*ed BB with Nokia Phone (our technical director uses a E71 with zimbra activesync and works like a charm)

[alee]

Originally Posted by stich86

after four days about great performace,
today i've got another time my duplicate address book (OS 4.5 on BB8310)..

all other times in the old BES server, this happenend cause to a restart of the server, now i haven't restarted this new one, but in the log of BES i've got in the CTRL logs this:

[30000] (08/29 11:46:05.849):{0x126C} 'BES01' agent 1 stopped. Exit code = 3221225477
[30000] (08/29 11:46:05.849):{0x126C} 'BES01' agent 1 started as process 3996
[30000] (08/29 11:46:06.115):{0x126C} 'BES01' agent 1: UDP log port is 4085

why the agent stopped and restarted automaticaly without any alert?!?
that's not good for me, also the ZCB logs are incomprehensible

EDIT: i think that we've to change our fuc*ed BB with Nokia Phone (our technical director uses a E71 with zimbra activesync and works like a charm)

the controller services is there to make sure that the BES agent is running. if it is hung or dead, it will restart it. that being said, we need to track down why it went down. it could be a ZCB issue and it might not. please open a support incident with the controller logs and the BES agent logs for that time frame. Please do not delete any of the logs since we might need more info once we look at the first couple logs.

[stich86]

Originally Posted by alee

the controller services is there to make sure that the BES agent is running. if it is hung or dead, it will restart it. that being said, we need to track down why it went down. it could be a ZCB issue and it might not. please open a support incident with the controller logs and the BES agent logs for that time frame. Please do not delete any of the logs since we might need more info once we look at the first couple logs.

where can i open the incident support?

[alee]

Originally Posted by stich86

where can i open the incident support?

support@zimbra.com