Problem installing ZimbraBESConnector

[SebasVidal]

Hi,

I have followed the manual, and when I try to install the ZimbraBESConnector, i get the following error:

"The installer was interrupted before ZCS Connector for BES could be installed..."

Running the installer with logging options i get the following messages:

Property(C): OriginalDatabase = C:\ZimbraBESConnector-5.0.6_GA_2242_5.0.2597.6.msi
Property(C): SOURCEDIR = C:\
Property(C): VersionHandler = 3.01
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): INSTALLLEVEL = 1
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
=== Logging stopped: 11/06/2008 9:58:15 ===
MSI (c) (90:08) [09:58:15:300]: Product: ZCS Connector for BES -- Installation failed.


I have ZimbraBESConnecter-5.0.6_GA_2242_5.0.2597.6.msi, and I have checked that the server has plenty of space available on the device.

Any suggestion?

Thanks.

[alee]

Originally Posted by SebasVidal

Hi,

I have followed the manual, and when I try to install the ZimbraBESConnector, i get the following error:

"The installer was interrupted before ZCS Connector for BES could be installed..."

Running the installer with logging options i get the following messages:

Property(C): OriginalDatabase = C:\ZimbraBESConnector-5.0.6_GA_2242_5.0.2597.6.msi
Property(C): SOURCEDIR = C:\
Property(C): VersionHandler = 3.01
Property(C): UILevel = 5
Property(C): ACTION = INSTALL
Property(C): EXECUTEACTION = INSTALL
Property(C): INSTALLLEVEL = 1
Property(C): ROOTDRIVE = C:\
Property(C): CostingComplete = 1
Property(C): OutOfDiskSpace = 0
Property(C): OutOfNoRbDiskSpace = 0
Property(C): PrimaryVolumeSpaceAvailable = 0
Property(C): PrimaryVolumeSpaceRequired = 0
Property(C): PrimaryVolumeSpaceRemaining = 0
=== Logging stopped: 11/06/2008 9:58:15 ===
MSI (c) (90:08) [09:58:15:300]: Product: ZCS Connector for BES -- Installation failed.


I have ZimbraBESConnecter-5.0.6_GA_2242_5.0.2597.6.msi, and I have checked that the server has plenty of space available on the device.

Any suggestion?

Thanks.

nothing here indicates why the install didn't work. i normally turn on verbose logging when i run the msi to get all the information.

[scott.coats]

Check out this post. Maybe it will help.

[SOLVED] ZCB does not install

[deepblue]

Originally Posted by SebasVidal

Hi,

I have followed the manual, and when I try to install the ZimbraBESConnector, i get the following error:

I have ZimbraBESConnecter-5.0.6_GA_2242_5.0.2597.6.msi, and I have checked that the server has plenty of space available on the device.

Any suggestion?

Thanks.

Hi,

where can I download this version of the BES connector? All I found was ZimbraBESConnector-5.0.0_GA_1862_5.0.2428.msi

I followed the instruction on how to install the connector but so far I had no luck. I only have Outlook 2007 available.
I could not find out, if it is possible to install the connector using Outlook 2k7...

Next thing: I try to install on a Win 2003 Server x86_64 machine. Is the connector supposed to run on this architecture?

Regards
Thomas

[alee]

Originally Posted by deepblue

Hi,

where can I download this version of the BES connector? All I found was ZimbraBESConnector-5.0.0_GA_1862_5.0.2428.msi

I followed the instruction on how to install the connector but so far I had no luck. I only have Outlook 2007 available.
I could not find out, if it is possible to install the connector using Outlook 2k7...

Next thing: I try to install on a Win 2003 Server x86_64 machine. Is the connector supposed to run on this architecture?

Regards
Thomas

Outlook 2007 is definitely not supported yet. Also, I don't know where they got that build of ZCB (maybe from support) but you should be running with the version that you already have. We are planning another BES beta that should be coming at the end of July.

[deepblue]

Originally Posted by alee

Outlook 2007 is definitely not supported yet. Also, I don't know where they got that build of ZCB (maybe from support) but you should be running with the version that you already have. We are planning another BES beta that should be coming at the end of July.

Thanks for the quick answer. So I have to find a Outlook 2003 copy. I think it is not possible to get this version from MS any longer....

Regards
Thomas

[David_Nolan]

I am experiencing a similar error on my BES Connector installation, and I can't seem to locate what I am doing wrong.

I have verified that CDO.DLL and MAPi32.dll exist in my C:\windows\system32 folder. I had to copy CDO.DLL from the \Program Files (x86)\exchangemapi\ folder, per the previous posted Solved Post, but mapi32.dll was already in there.

However, verbose logging reveals this:

CA LOG: DoBESInstallTasks(): Looking to register the CDO DLL
MSI (s) (8C!28) [09:56:28:746]: Closing MSIHANDLE (47) of type 790531 for thread 1576
MSI (s) (8C!28) [09:56:28:746]: Creating MSIHANDLE (48) of type 790531 for thread 1576
In RegisterCDOHelper
MSI (s) (8C!28) [09:56:28:746]: Closing MSIHANDLE (48) of type 790531 for thread 1576
MSI (s) (8C!28) [09:56:28:746]: Creating MSIHANDLE (49) of type 790531 for thread 1576
IsBESInstall. IsBESInstall read as 1
MSI (s) (8C!28) [09:56:28:746]: Closing MSIHANDLE (49) of type 790531 for thread 1576
MSI (s) (8C!28) [09:56:28:746]: Creating MSIHANDLE (50) of type 790531 for thread 1576
DoesFileExist. file does not exist: C:\WINDOWS\system32\CDO.dll

And the installation fails reporting it was interrupted.

I've checked permissions, verified the file attempts to open when you start|run and copy the path straight out of the log file, and rebooted several times.

My environment is:
Windows Server 2003 x64 Standard SP2 R2
Outlook 2003 Pro SP3
BES 4.1
CDO 1.2.1

Any ideas?

[David_Nolan]

Found my issue.

The file installed to c:\program files (x86)\exchangemapi was CDO.DLL, which I copied to c:\windows\system32
The file also needs to reside in c:\windows\SysWOW64 if you are installing on a 64 bit Black Berry Server.

It needed to be renamed to CDO.dll

Installer installed just fine once I renamed it.