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Thread: Cannot create BlackBerryManager profile.

  1. #1
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    Default Cannot create BlackBerryManager profile.

    I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

    I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

    Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

    Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

    Yes this is on Windows 2003 Server
    Yes I installed the MAPI/CDO package
    Yes I installed Outlook 2003
    Yes I have the BB controller service stopped
    Yes I verified the BB admin account works in the zimbra web interface

    Any suggestions?

    -Sean

  2. #2
    alee is offline Former Zimbran
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    Quote Originally Posted by smurray@gmail.com View Post
    I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

    I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

    Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

    Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

    Yes this is on Windows 2003 Server
    Yes I installed the MAPI/CDO package
    Yes I installed Outlook 2003
    Yes I have the BB controller service stopped
    Yes I verified the BB admin account works in the zimbra web interface

    Any suggestions?

    -Sean

    that maybe be referring to our old profile creation UI. now to specify the port, use the colon after the hostname.

    i.e.

    my.server.com:7071

  3. #3
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    That worked.

    Is there new documentation out yet?

    -Sean

  4. #4
    alee is offline Former Zimbran
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    Quote Originally Posted by smurray@gmail.com View Post
    That worked.

    Is there new documentation out yet?

    -Sean
    not as of yet. the plan is to have another ZCB Beta shortly. don't ask me when since i don't have a firm date. that should include updated documentation.

  5. #5
    davidfsmith is offline Special Member
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    will the requirement for outlook still be there in the next beta ?

  6. #6
    alee is offline Former Zimbran
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    Quote Originally Posted by davidfsmith View Post
    will the requirement for outlook still be there in the next beta ?
    we are in the midst of removing some dependencies from outlook but it cannot be fully removed as of yet.

  7. #7
    KitPeters is offline Junior Member
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    You might consider updating the documentation to reflect the port requirement. Documentation is easier to patch than software, after all.

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