Cannot create BlackBerryManager profile.

[smurray@gmail.com]

I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

Yes this is on Windows 2003 Server
Yes I installed the MAPI/CDO package
Yes I installed Outlook 2003
Yes I have the BB controller service stopped
Yes I verified the BB admin account works in the zimbra web interface

Any suggestions?

-Sean

[alee]

Originally Posted by smurray@gmail.com

I am following the documentation in ZimbraBESConnector-5.0.beta2.pdf step by step.

I am currently working on "To create the BlackBerryManager profile." Every time I run through the add account wizard, it gives me an error pop-up message: "Your account could not be validated against the zimbra server. Please make sure you are online, and that you entered the correct information."

Why is this? The same information I enter here (the BB admin account I created earlier) can be used if I login to the web interface.

Furthermore, in the documentation for this section, number 8. states "Port" - yet there is no option for this.

Yes this is on Windows 2003 Server
Yes I installed the MAPI/CDO package
Yes I installed Outlook 2003
Yes I have the BB controller service stopped
Yes I verified the BB admin account works in the zimbra web interface

Any suggestions?

-Sean

that maybe be referring to our old profile creation UI. now to specify the port, use the colon after the hostname.

i.e.

my.server.com:7071

[smurray@gmail.com]

That worked.

Is there new documentation out yet?

-Sean

[alee]

Originally Posted by smurray@gmail.com

That worked.

Is there new documentation out yet?

-Sean

not as of yet. the plan is to have another ZCB Beta shortly. don't ask me when since i don't have a firm date. that should include updated documentation.

[davidfsmith]

will the requirement for outlook still be there in the next beta ?

[alee]

Originally Posted by davidfsmith

will the requirement for outlook still be there in the next beta ?

we are in the midst of removing some dependencies from outlook but it cannot be fully removed as of yet.

[KitPeters]

You might consider updating the documentation to reflect the port requirement. Documentation is easier to patch than software, after all.