[SOLVED] GAL not updating

[ja98]

Hello,

GAL is not updating even when I manually update the Outlook Address Book in each of the two Outlook profiles on the BES/ZCB machine. The GAL appears to be complete otherwise, but newly-created users do not appear.

Outlook clients on other machines do have a complete GAL including all newly-created users.

I'd appreciate any help. ZCOLogCtl log is attached. During the logging I performed a manual update of the BlackBerryManager profile's Address Book.

Thanks.

[davidfsmith]

I've just started to have the same issue.... did you manage to resolve it ?

[ja98]

Hi,

Not yet. I'm about to open a support case.

[davidfsmith]

The problem went away, rebooted server (although I'd tried this already) and this morning I have a complete GAL in BES....

Clearly this "feature" could take a while to get fixed.

[ja98]

Problem solved for me. On advice from Zimbra support, changed from using external LDAP to internal LDAP. Now the complete GAL displays in BES and the Outlook profiles.