Calendars stopped syncing

[sdemeyer]

For an unknown reason, the calendars have stopped syncing between Zimbra and our Blackberries.

BES log files show the following error:

CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Agents\ICSSync\ for scott.demeyer@psp.wa.gov
[10007] (05/09 00:08:24.036):{0x16EC} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
[20041] (05/09 00:08:24.036):{0x16EC} CalICSAgent:Start Could not Initialize Synchronizer for scott.demeyer@psp.wa.gov: (0x80004002)
[30020] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} MAPIMailbox::doICS ICS Start failed
[20280] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} DoICS() failed: ERR_FAIL

I've enabled logging for the BES connector but do not see anything jumping out as to what the problem might be. This used to work perfectly.

Does anyone have any ideas? My users are lost without their calendars.

[alee]

Originally Posted by sdemeyer

For an unknown reason, the calendars have stopped syncing between Zimbra and our Blackberries.

BES log files show the following error:

CalICSAgent::GetDirectoryName synch directory retrieved from registry: C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Agents\ICSSync\ for scott.demeyer@psp.wa.gov
[10007] (05/09 00:08:24.036):{0x16EC} CalICSSynchronizer::Initialize - OpenProperty failed: (0x80004002)
[20041] (05/09 00:08:24.036):{0x16EC} CalICSAgent:Start Could not Initialize Synchronizer for scott.demeyer@psp.wa.gov: (0x80004002)
[30020] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} MAPIMailbox::doICS ICS Start failed
[20280] (05/09 00:08:24.036):{0x16EC} {scott.demeyer@psp.wa.gov} DoICS() failed: ERR_FAIL

I've enabled logging for the BES connector but do not see anything jumping out as to what the problem might be. This used to work perfectly.

Does anyone have any ideas? My users are lost without their calendars.

you might be running into this problem

Bug 21242 - BB: Appointments don't show up

i believe it was fixed after the BETA build of ZCB that you are currently using.
for now, you can restart the BlackBerry Controller service and calendar items should start syncing again.

btw, sometimes the BES agent will log errors that aren't really describing the problems that you are seeing. i like the effort of looking at them before posting though!

[sdemeyer]

Originally Posted by alee

you might be running into this problem

Bug 21242 - BB: Appointments don't show up

i believe it was fixed after the BETA build of ZCB that you are currently using.
for now, you can restart the BlackBerry Controller service and calendar items should start syncing again.

btw, sometimes the BES agent will log errors that aren't really describing the problems that you are seeing. i like the effort of looking at them before posting though!

Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar !

[alee]

Originally Posted by sdemeyer

Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar !

hmmm...where do we start? with the device activation or with the calendars not syncing.
can you send me the logs for the timeframe where you tried activating the device?

[alee]

Originally Posted by sdemeyer

Well, I tried all that, including rebooting the BES and it did not work. Additionally, I wiped my handheld, deleted my BES account and when attempting to re-activate it gets stuck on getting services. I think there are more issues than just the calendar !

is it just calendar items that are not syncing or is it mail too?