We had a similar issues, please try this:
- Remove the users account from the blacberry managment console,
- Stop the controller,
- Go to: "C:\Documents and Settings\s-ash-bes\Local Settings\Application Data\Microsoft\Outlook",
- Start the controller,
- Add the user,
- Have the user go on thier device to options, security, security options, press submenu key and choose "wipe handheld."
- After
the device clears, then walk them throught the steps to reactivate.
If this works, then it sounds like the people out there with deveoper skills should consider helping with fixing the issue that the management console cannot clear the mapi info while the controller is running. Stopping the controller on a production bes, is not user friendly. Msprey