Calendar Problems

[davidfsmith]

Starting to get the same event(s) appearing multiple times in device calendar, but not on the Zimbra server, this is happening on a number of devices...

It also happens for all calendar events on the device.

Also from looking at the device and going into the calendar options there are now 4 calendars showing, having disabled syncing on three of them (with zero entries) the entries are now only showing once....

most odd

[alee]

Originally Posted by davidfsmith

Starting to get the same event(s) appearing multiple times in device calendar, but not on the Zimbra server, this is happening on a number of devices...

It also happens for all calendar events on the device.

Also from looking at the device and going into the calendar options there are now 4 calendars showing, having disabled syncing on three of them (with zero entries) the entries are now only showing once....

most odd

I don't quite understand the comment about 4 calendars showing and disabling syncing on three of them. Can you give me some more details about this? I have not seen this before.

Are these devices hooked up to any other service that could be syncing calendar events to the device?

[davidfsmith]

Sorry was in a hurry this morning... to provide more info

All devices are wiped before being joined to BES

I've had to setup BES a number of times, however on Monday I wiped the server and started from scratch

A few devices are now showing under "Calendar" -> "Options" a number of calendars, for instance my device was showing 4 this morning it is now showing 5, all called desktop - in order

- 53 entries (red)
- 2 entries (blue)
- 0 entries (purple)
- 0 entries (purple)
- 0 entries (purple)

I can change the colour for each calendar, which I've done as detailed, the red and blue calendars are showing as exact duplicates of each other, nothing is showing in purple.

Did say it was odd
;-)

Logging into webmail I have one Calendar, called Calendar, and six others which I have permission to manage. (only data from my Calendar is showing on the device)

[alee]

Originally Posted by davidfsmith

Sorry was in a hurry this morning... to provide more info

All devices are wiped before being joined to BES

I've had to setup BES a number of times, however on Monday I wiped the server and started from scratch

A few devices are now showing under "Calendar" -> "Options" a number of calendars, for instance my device was showing 4 this morning it is now showing 5, all called desktop - in order

- 53 entries (red)
- 2 entries (blue)
- 0 entries (purple)
- 0 entries (purple)
- 0 entries (purple)

I can change the colour for each calendar, which I've done as detailed, the red and blue calendars are showing as exact duplicates of each other, nothing is showing in purple.

Did say it was odd
;-)

Logging into webmail I have one Calendar, called Calendar, and six others which I have permission to manage. (only data from my Calendar is showing on the device)

have you seen this?
BlackBerry


this is very interesting because I've never seem multiple calendars on a device. which device are you using?

[davidfsmith]

and some more info

zmprov returns

prov> sm david.smith
mailbox: david.smith@domain.com, size: 990.39 MB, messages: 38666, unread: 592
mbox david.smith@domain.com> gaf
        Id  View      Unread   Msg Count  Path
----------  ----  ----------  ----------  ----------
         1  conv           0           0  /
    101086  mess           0           4  /Apple Mail To Do
        16  docu           0           0  /Briefcase
        10  appo           0         553  /Calendar
        14  mess           0         185  /Chats
         7  cont           0         341  /Contacts
         6  mess           0           1  /Drafts
        13  cont           0           0  /Emailed Contacts
         2  mess         453        7353  /Inbox
      2714  mess         124        6278  /Inbox/archive - inbox
     21382  mess           0        8198  /Inbox/archive - sent
     40357  conv           0           0  /Journal
         4  mess           0           0  /Junk
        12  wiki           0           1  /Notebook
     31904  mess           0           0  /Notes
     81695  conv           0           0  /RSS Feeds
         5  mess          15        5072  /Sent
        15  task           0           0  /Tasks
         3  conv           0          27  /Trash
     91752  appo           0        2581  /LondonFe (london.fe@domain.com:10)
     91753  appo           0        2584  /LondonFi (london.fi@domain.com:10)
     91754  appo           0        2353  /LondonFo (london.fo@domain.com:10)
     91755  appo           0        1951  /LondonFum(london.fum@domain.com:10)
     99957  appo           0         683  /LondonTheatre (london.theatre@domain.com:10)
     90359  appo           0         501  /TeamSystems (team.systems@domain.com:10)
mbox david.smith@domain.com>

On the BES server we're running (with 32 users):
ZimbraBESConnector-5.0.5_GA_2190_5.0.2575.5.msi

I also logged into my account using outlook and ZCO and again just had the one calendar showing.

Hope this additional info helps

[davidfsmith]

Run the calendar patch tool to analyse which devices may or may not need the patch, and none of the affected devices need the patch.

Originally Posted by alee

this is very interesting because I've never seem multiple calendars on a device. which device are you using?

devices impacted are 8110's running v4.3.0.104 (Platform 2.6.0.59) on T-Mobile (UK)

[davidfsmith]

Uploaded three screen shots from my phone showing the calendar and the calendar selection screens

[alee]

Originally Posted by davidfsmith

Uploaded three screen shots from my phone showing the calendar and the calendar selection screens

are you only syncing wirelessly and only against BES?
i was reading about multiple calendar support and it doesn't look like it is available wirelessly through BES. so if that is the case, i wonder if whatever is allowing you to see multiple calendar events is also causing your dupes problem.
apparently, there could be multiple calendar service books on your device. the
fix is to delete all but 1 service book.

you might want to take a look on the RIM forums regarding this problem or start by following that link that i sent earlier.

[davidfsmith]

Device has only been synced OTA with the BES since it was taken out of the box....

Have checked the service book, and there is only one [CICAL] entry on the device, also from reading the possible causes on the link you sent me there is no need to apply the Calendar 2007 patch on the software version the affected device is running.

I've now wiped one of the devices with the problem and re-activated with the BES. If the problem occurs again I'm going to try doing it this way instead :

Re syncing your blackberry calendar

Originally Posted by Zeff

It all depends if you are on a BES (Blackberry Enterprise Server) or a BIS (Blackberry Internet Service). You can try the following things on a BES; try going on the Blackberry into Options / (Advanced Options) / Service Books and remove Desktop [SYNC], Desktop [CMIME] and Desktop [CICAL] and then have the Service Books resent back to the device by the administrator. That sometimes works. Another way is to have the administrator remove you from the BES and do another Enterprise Activation on the device and that gets the Wireless Sync to come on.

[davidfsmith]

So checked my BB this evening (day off today - kinda) and I once again have duplicate entries, and two calendars on my device....

Have wiped the device and re-activated... only one calendar again.