BES Problems...

[multicast]

Hey Everyone,

I am having a problem with the BES connector for Zimbra. Here are the two issues.

1. 5305 Error... This started after we did the 5.0.4 upgrade last night so we are toast right now.

2. Even with the GAL set to do ROOT searches we BES won't show any other domains in the address book other than the one that the actual BES admin user is part of. Even though its a full administrator and not just a domain admin.

Ideas?

Thanks!
Multicast

[alee]

Originally Posted by multicast

Hey Everyone,

I am having a problem with the BES connector for Zimbra. Here are the two issues.

1. 5305 Error... This started after we did the 5.0.4 upgrade last night so we are toast right now.

2. Even with the GAL set to do ROOT searches we BES won't show any other domains in the address book other than the one that the actual BES admin user is part of. Even though its a full administrator and not just a domain admin.

Ideas?

Thanks!
Multicast

1. where are you getting this error?
2. if you log in as the admin user on the web client (ZWC), does it show the entire GAL?

[multicast]

Hi Anthony,

1. My business partner Jon is going to answer this question for you in one sec.
2. Yes the entire GAL shows up when using the web client. It even shows up in the ZCB outlook profile. Just not in BES when we go to add users.

Thanks a lot for the help here our customers are getting really bent about the blackberry thing breaking.

Thanks again,
Cyrus

[alee]

Originally Posted by multicast

Hi Anthony,

1. My business partner Jon is going to answer this question for you in one sec.
2. Yes the entire GAL shows up when using the web client. It even shows up in the ZCB outlook profile. Just not in BES when we go to add users.

Thanks a lot for the help here our customers are getting really bent about the blackberry thing breaking.

Thanks again,
Cyrus

did you open the BlackBerryManager profile? this is the one that is used when you are trying to provision users. BlackBerryServer is used the the BES agent when actually processing mailboxes.

[foroyar]

Did the 5.0.4 upgrade and now BES keeps throwing the following error (seen in event viewer):

BlackBerry Messaging Agent XXXXXXXX (hiding name) Agent 1 failed to start. Error code 5305

everything looks ok on Zimbra side - not throwing any errors but on BES logs (MAGT) have following:

[30054] (03/28 10:08:51.375):{0x84} Starting Message System
[30055] (03/28 10:08:51.375):{0x84} Using MAPI profile BlackBerryServer
[30036] (03/28 10:08:51.390):{0x84} MailboxManager::SubsystemInitialize - OpenProfileSection[Global] (0x8004010f)
[40206] (03/28 10:08:51.390):{0x84} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[50000] (03/28 10:08:51.421):{0x2D0} Controller: This BES Agent is under control of BlackBerry Agent Controller
[20137] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30036] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - OpenProfileSection[Global] (0x8004010f)
[40206] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[20137] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[10277] (03/28 10:08:51.468):{0x84} BlackBerry Messaging Agent XXXXXXXXXX Agent 1 failed to start. Error code 5305
[50106] (03/28 10:08:51.468):{0x84} Stopping BlackBerry Mailbox Agent 1 for Server XXXXXXXXX
[40507] (03/28 10:08:52.421):{0x2D0} ExtUDPLogThread: Code on closing = 0
[30000] (03/28 10:08:52.421):{0x2D0} [DIAG] EVENT=Unregister_thread, THREADID=0x2D0, THREADNAME="ExtUDPLogThread"
[30065] (03/28 10:08:52.421):{0x84} BlackBerry Mailbox Agent 1 for Server XXXXXXXX shutdown complete

and on ALRT log have following:

[30000] (03/28 10:08:51.437):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} EventLog::ThreadProc: Received notification, processing...
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXXX) | 03/28/2008 10:08:51 (6FFFC350) -> Controller: This BES Agent is under control of BlackBerry Agent Controller
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXX) | 03/28/2008 10:08:51 (AFFF4EA9) -> MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXX) | 03/28/2008 10:08:51 (AFFF4EA9) -> MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXXX) | 03/28/2008 10:08:51 (EFFF2825) -> BlackBerry Messaging Agent XXXXXXXXX Agent 1 failed to start. Error code 5305
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXX) | 03/28/2008 10:08:51 (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server XXXXXXXXXX


Any help would be appreciated, as we are down now as well.... thanks in advance

[multicast]

Yes all accounts actually show up in both profiles address book in outlook.

Err I lied... In Outlook it only shows the one domain... in the web client it shows the entire GAL. :P Sorry for the confusion

[alee]

Originally Posted by foroyar

Did the 5.0.4 upgrade and now BES keeps throwing the following error (seen in event viewer):

BlackBerry Messaging Agent XXXXXXXX (hiding name) Agent 1 failed to start. Error code 5305

everything looks ok on Zimbra side - not throwing any errors but on BES logs (MAGT) have following:

[30054] (03/28 10:08:51.375):{0x84} Starting Message System
[30055] (03/28 10:08:51.375):{0x84} Using MAPI profile BlackBerryServer
[30036] (03/28 10:08:51.390):{0x84} MailboxManager::SubsystemInitialize - OpenProfileSection[Global] (0x8004010f)
[40206] (03/28 10:08:51.390):{0x84} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[50000] (03/28 10:08:51.421):{0x2D0} Controller: This BES Agent is under control of BlackBerry Agent Controller
[20137] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30036] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - OpenProfileSection[Global] (0x8004010f)
[40206] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - Using MAPI profile 'BlackBerryServer'
[20137] (03/28 10:08:51.468):{0x84} MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[10277] (03/28 10:08:51.468):{0x84} BlackBerry Messaging Agent XXXXXXXXXX Agent 1 failed to start. Error code 5305
[50106] (03/28 10:08:51.468):{0x84} Stopping BlackBerry Mailbox Agent 1 for Server XXXXXXXXX
[40507] (03/28 10:08:52.421):{0x2D0} ExtUDPLogThread: Code on closing = 0
[30000] (03/28 10:08:52.421):{0x2D0} [DIAG] EVENT=Unregister_thread, THREADID=0x2D0, THREADNAME="ExtUDPLogThread"
[30065] (03/28 10:08:52.421):{0x84} BlackBerry Mailbox Agent 1 for Server XXXXXXXX shutdown complete

and on ALRT log have following:

[30000] (03/28 10:08:51.437):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} EventLog::ThreadProc: Received notification, processing...
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXXX) | 03/28/2008 10:08:51 (6FFFC350) -> Controller: This BES Agent is under control of BlackBerry Agent Controller
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXX) | 03/28/2008 10:08:51 (AFFF4EA9) -> MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXX) | 03/28/2008 10:08:51 (AFFF4EA9) -> MailboxManager::SubsystemInitialize - g_pSession->OpenMsgStore (0x8004011d)
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXXXX) | 03/28/2008 10:08:51 (EFFF2825) -> BlackBerry Messaging Agent XXXXXXXXX Agent 1 failed to start. Error code 5305
[30000] (03/28 10:08:59.656):{0xA90} Alarm::ThreadProc: Received an alarm message
[30000] (03/28 10:08:59.656):{0xA88} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent XXXXXXXXXX Agent 1 (Application Event Log on XXXXXXXXX) | 03/28/2008 10:08:51 (6FFFC3BA) -> Stopping BlackBerry Mailbox Agent 1 for Server XXXXXXXXXX


Any help would be appreciated, as we are down now as well.... thanks in advance

can you let me know what it says in the ZCB logs? please enable http logging, verbose logging and "keep logging" so that multiple, more manageable, log files are created.

[foroyar]

Hi Anthony - do you mean the ZCO log program in \Program files\common files\system\msmapi\1033 directory?

[alee]

Originally Posted by foroyar

Hi Anthony - do you mean the ZCO log program in \Program files\common files\system\msmapi\1033 directory?

yeah...launch that app and you can specify where to generate the logs.
then you'll need to restart the BES agent (blackberry controller service).

[foroyar]

Ok, here are the logs - had 11 BB Agent logs - all looked the same, though

Please let me know if you need any other logs.

Thanks!